Mid-Market Customer Success Manager

New York City, NY
$97,000-148,000 per year
Permanent
Full-time

1 month ago
Apply easily

This position is posted by Jobgether on behalf of Calm. We are currently looking for a Mid-Market Customer Success Manager in Minnesota (USA) or New York (USA).Take the lead in helping organizations boost employee well-being by driving adoption of an innovative mental health and wellness platform. In this role, you’ll manage a large portfolio of mid-market accounts, guiding clients through onboarding, engagement, and renewal. You’ll collaborate closely with HR leaders, internal teams, and cross-functional partners to implement wellness strategies that deliver meaningful impact. If you thrive in fast-paced environments and love building long-term client relationships, this is your opportunity to make a difference.Accountabilities:

Manage a portfolio of 70+ mid-market customer accounts, focusing on engagement, retention, and renewal.
Build strong relationships with client stakeholders, acting as their strategic advisor and internal advocate.
Lead implementation calls, business reviews, and renewal discussions, driving tailored engagement strategies.
Analyze adoption data and collaborate with clients to align on wellness goals and KPIs.
Own the end-to-end renewal process, including pricing, quotes, and forecasting.
Identify at-risk accounts and proactively address issues such as low usage or limited sponsorship.
Support Calm Health implementations through technical configuration and coordination with internal teams.
Become a subject matter expert on wellness trends and product capabilities to advise clients effectively.

Requirements

Minimum 3 years in Customer Success, Account Management, or a similar client-facing role.
Experience handling renewals, including pricing discussions and forecasting.
Excellent organizational skills and ability to manage multiple tasks across a dynamic book of business.
Strong communication skills—verbal, written, and presentation—with a customer-centric approach.
Comfortable using Salesforce and analytics tools like Tableau to track engagement and performance.
Collaborative and proactive team player with a “roll-up-your-sleeves” mentality.
Bonus: Experience in healthcare, benefits, or wellness tech environments, and exposure to project/change management.
Ability to lead strategic initiatives such as lifecycle mapping and customer feedback programs.

Benefits

Competitive salary range: $97,200–$148,500 OTE, depending on location and experience.
Equity grant and 401(k) plan.
Flexible time off policy with additional paid holidays.
Comprehensive health, dental, and vision coverage.
Remote-first work structure with consideration for candidates based in New York City or Minneapolis.
Inclusive and purpose-driven team culture focused on well-being and impact.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.Thank you for your interest!#LI-CL1

Jobgether