Data Center Logistics Team Lead
- Papillion, NE
- Permanent
- Full-time
- Works directly with the Operations Manager to coordinate, prioritize, and maintain optimal service execution toward goals and expectations of client-specific key performance indicators
- Observe and report on service trends across individuals and the team as a whole
- The main point of escalation for issues that are blocking the Logistics Technicians
- Completing and supervising requests for materials and equipment
- Managing Inbound services and shipment deliveries to appropriate locations and remote end users
- Managing deployment to all local sites
- Understanding threshold and demand for local sites, and maintaining proper inventory levels for completing client requests
- Ownership and management of inventory and service health of all respective sites, including participating in the various duties where needed to maintain service success
- Oversees or conducts the initiation of monthly cycle counts and documentation that follows
- Categorize variances, track root causes, and follow up on remaining open tasks
- Orchestrate Cycle Count by identifying participants and following cycle count procedure documentation
- Report trends and observations, actively participate, and lead root cause analysis to resolve issues
- Drives and reports on all process improvement gains in their area
- Works with their team and Operations Manager to identify and create process improvements
- Work with cross-functional teams to resolve issues and provide optimal service execution
- Lead and drive special projects with a sense of urgency and ensure the results meet the agreed quality level
- Report out daily on all shortages or issues that block your department from providing client-specific key performance indicators
- Collaborate with local and regional inventory control personnel to ensure cycle count KPIs are maintained
- Bachelor's Degree preferred or equivalent work experience
- 3+ years of Leadership Experience with IT Service Delivery Management or Logistics environment
- Experience interfacing with management is required
- Successful project management experience
- Ability to establish relationships with Business Teams
- Strong Computer skills (MS Word, Excel, Teams)
- Familiar with common metrics used in the IT industry
- Excellent ticket management, verbal & written communication skills, combined with relentless follow-up
- Loves working in a team-oriented environment and is highly motivated to provide a positive user experience
- Open and transparent about weaknesses and strengths
- Independent critical and creative thinking
- Must be comfortable working in a fast-paced, demanding environment, under immense pressure