Sr Program Manager, North America Surface Transportation
- Bellevue, WA
- Permanent
- Full-time
Solve ambiguous, complex problems and proactively identify and mitigate risks (before they become roadblocks)Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizationsDevelopment of the overall program strategy, tactically driving teams in and outside of your organization to deliverDefine the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metricsPartner with teams across the business you support and beyond to source, allocate, and coordinate resourcesPartners with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority orderOversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)Work with program managers, business leaders and executive team to communicate and impact critical business initiativesDevelop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projectsAbout the team
Our vision centers on revolutionizing surface transportation through the power of adaptive technology and real-time responsiveness. By implementing data-driven solutions and intelligent automation, we're building a network that proactively adjusts to changing conditions and customer needs. This dynamic approach enables us to minimize delays, optimize routes, and consistently deliver exceptional service. Through continuous monitoring and analysis of performance metrics, we're making informed decisions that enhance efficiency and reliability across our operations. Every optimization contributes to faster delivery times and strengthens customer confidence, ultimately establishing our network as the industry's most trusted and efficient transportation solution.BASIC QUALIFICATIONS- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)PREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience defining program requirements and using data and metrics to determine improvementsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.