Director, Touchstone Property Services

• Lead and inspire regional and affordable housing property managers to achieve superior program performance and customer service, demonstrating Respect, Accountability, and a commitment to excellence.
• Develop, implement, and enforce operational policies and procedures that ensure accurate compliance with LIHTC, federal, and state regulations.
• Monitor financial and compliance outcomes to ensure each site consistently meets or exceeds established goals while delivering high-quality housing services.
• Guide the strategic development and execution of multi-year business plans with an emphasis on operational value, fiscal responsibility, and long-term impact.
• Partner with Finance to steward a cost-effective and sustainable affordable housing portfolio.
• Drive achievement of occupancy and receivable targets, promoting integrity, initiative, and accountability in team performance.
• Ensure transparent communication with the CEO about major developments, challenges, and milestones.
• Expand Touchstone's reach by identifying and securing new property management contracts, showcasing creativity, professionalism, and strategic initiative.
• Oversee the preparation and timely, accurate submission of all required financial and regulatory reports.
• Ensure adequate staffing coverage at all sites, including on-call responsibilities during holidays, while promoting a culture of respect for employees and tenants alike.
• Collaborate across CMHA departments to deliver results that reflect quality, professionalism, and shared agency goals.
• Provide exceptional customer service to all stakeholders with a focus on respect, responsiveness, and value.
• Ensure onboarding, training, and ongoing professional development for all site personnel, emphasizing CMHA's standards of excellence and professionalism.
• Ensure timely, high-quality resolution of maintenance requests and uphold a “gold standard” in property condition, safety, and satisfaction.
• Promptly and fairly resolve tenant concerns, balancing tenant rights with agency interests to foster integrity and respect.
• Uphold and enforce CMHA policies with fairness, consistency, and professionalism.
• Ensure all financial documents, reports, and budgets are produced with accuracy, timeliness, and transparency.
• Maintain regulatory compliance across all developments, including Low-Income Housing Tax Credit and other relevant programs.
• Oversee and ensure accurate, timely completion of annual and interim resident recertifications.
• Lead the development and performance management of employee accountabilities with Excellence and Accountability in mind.
• Pursue continuous professional growth through workshops, seminars, and industry engagement, modeling Integrity, Initiative, and lifelong learning.
• Approve and oversee capital improvement projects with a focus on delivering lasting value and operational efficiency.
• Encourage staff innovation and continuous improvement in service delivery, cost control, and resource utilization.
• Perform other duties as assigned, always reflecting the agency's commitment to quality, excellence, and professionalism.

• Minimum of eight (8) years of progressive experience in a leadership role, reflecting accountability, initiative, and proven success in guiding high-performing teams.
• At least five (5) years of experience in LIHTC affordable and multi-family property management, including direct supervision of staff, showing a commitment to excellence, accuracy, and quality.
• Exceptional leadership, team-building, and interpersonal skills rooted in respect, active listening, and transparent communication.
• Strong time management and prioritization abilities, demonstrating timeliness, adaptability, and the ability to thrive in a dynamic, multitasking environment.
• Demonstrated track record of maintaining high occupancy and collection rates while operating within budget constraints, with a focus on delivering value and financial integrity.
• Excellent oral and written communication skills to engage a diverse array of stakeholders with clarity, professionalism, and creativity.
• Proven ability to work cooperatively and effectively with diverse populations, promoting an inclusive culture of respect and mutual support.
• Proficiency with PC-based applications, including Microsoft Word and Excel, to ensure accurate and timely reporting.
• In-depth knowledge of affordable housing programs and Low-Income Housing Tax Credit (LIHTC) requirements, reflecting accountability, integrity, and regulatory accuracy.

• Knowledge of building maintenance and repair, construction methods, and equipment/materials management, with a commitment to operational excellence and quality.
• Strong analytical and problem-solving skills, incorporating both quantitative and qualitative analysis with creativity and initiative.
• Familiarity with Information Technology systems related to maintenance, inventory control, and operational efficiency, supporting continuous improvement and value delivery.
• Proficiency in Microsoft Office and the ability to learn program regulations and systems quickly.

• Bachelor's degree in public/business administration, urban studies, or a related field. Equivalent experience may be considered.
• Minimum of eight (8) years of experience in property management, including at least eight (8) years in progressively responsible leadership roles, exemplifying integrity, accountability, and professionalism.
• Must obtain Tax Credit Manager Certification within six (6) months of hire, demonstrating a commitment to accuracy, timeliness, and regulatory compliance.
• Proven experience in budget development, financial oversight, and administrative planning, all reflecting a focus on value, quality, and operational integrity.

Cincinnati Metropolitan Housing Authority