Director Lodging - Yellowstone National Park

Xanterra

  • Wyoming
  • Permanent
  • Full-time
  • 23 days ago
Live. Work. Explore. Become part of our Lodging Leadership team and experience the magic of Yellowstone National Park!Join the executive leadership team at Xanterra in Yellowstone National Park as the Director of Lodging. This role oversees all lodging operations across diverse and remote locations in Yellowstone. Responsible for the performance, strategy, and execution of lodging operations across nine hotels and lodges (2,300 unites), four campgrounds, and one RV park (1,700 sites), with the goal of maximizing guest satisfaction, operational efficiency, and profitability.We are seeking an experienced lodging professional who brings strong rooms leadership and demonstrates humility, resilience, and a commitment to continuous improvement. The ideal candidate will be a proactive change agent who is capable of leading and sustaining positive transformation in a complex, and demanding operational environment.This is a rare opportunity to live and work in Yellowstone National Park - a place of unmatched natural beauty, rich history, and deep purpose. Few roles offer the chance to make a lasting impact in such an iconic setting, surrounded by wildlife and wilderness with a mission that matters.The Details:
Position Type: Full-Time, Year-Round
Schedule: Typical schedule is 45 hours, 5 days/per week (will include weekends, evenings, and holidays)Housing: May not be included - most employees find housing in Gardiner, MT, Emigrant, MT or Livingston, MTMust Have:
  • Bachelor’s degree in Hospitality, Business, Finance, or related field; or equivalent professional experience.
  • Minimum of five years of experience managing a high volume rooms operations.
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.Life in Yellowstone:
  • A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
  • Meet people of all ages from all over the country and world!
  • Community and Camaraderie: Working in Yellowstone means becoming part of a close-knit community of passionate individuals who share a love for nature and conservation. Employees often form lasting friendships and enjoy a supportive network both on and off the job.
  • Unique Wildlife Encounters: Employees have the incredible opportunity to witness Yellowstone's diverse wildlife up close, from majestic bison and elk to playful otters and soaring eagles. These daily encounters with nature's wonders make every day an adventure.
Benefits:
  • Medical, Dental, Vision
  • Paid Time Off and Holidays
  • Disability Insurance
  • 401k with match
  • Life and AD&D Insurance
  • Employee Assistance Program
  • Wellness Programs
  • Learning and Development Programs
Perks:
  • Free Yellowstone & Grand Tetons National Park pass
  • Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more).
  • Employee discounts at local gateway communities
  • Access to maintained campgrounds and back country campsites inside and around the park
  • Retail, Lodging and Travel Discounts
  • Planned employee trips and activities
  • $350 Referral Bonus Program
  • The adventure of a lifetime!
Responsibilities
  • Lead all aspects of lodging operations to meet financial, service, and operational goals across nine hotels/lodges, four campgrounds, and one RV park.
  • Recruit, train, and support the Lodging Support Office team, including Front Office, Housekeeping, Campgrounds, Camper Services, Custodial Services, and Laundry.
  • Develop and manage operating and capital budgets for all lodging functions.
  • Oversee annual replacement of amenities, soft goods, and mattresses/box springs.
  • Partner with Engineering to coordinate lodging-related repairs and construction.
  • Collaborate with cross-departmental teams to improve operational systems and efficiencies.
  • Oversee the Gardiner Commercial Laundry Facility and its team, ensuring efficient, high-quality service for all lodging locations.
  • Maintain positive working relationships with the National Park Service.
  • Manage and execute FF&E replacement schedules—design, procurement, and installation—on time and within budget.
  • Lead the development and execution of the annual capital plan for lodging.
  • Participate in Yield Management to optimize revenue and occupancy while balancing seasonal and operational variables.
  • Serve as liaison to Regional Location Managers on lodging-related matters.
  • Foster a culture of service, accountability, and professionalism across teams.
  • Align Yellowstone lodging programs with company-wide initiatives and standards.
  • Incorporate sustainable practices in support of corporate and park-wide goals.
  • Perform other duties as assigned.
Qualifications
  • Bachelor’s degree in Hospitality, Business, Finance, or related field; or equivalent professional experience.
  • Minimum of five years of experience managing a high volume rooms operations.
  • Experience with high volume commercial laundry facilities is preferred.
  • Proven leadership in hospitality operations, budgeting, and capital planning.
  • Strong organizational, strategic planning, and interpersonal communication skills.
  • Experience with financial analysis, purchasing, and inventory management.
  • Valid driver’s license required.
Physical Requirements include:
  • Ability to sit, stand, walk, climb stairs, and kneel as needed.
  • Ability to lift 5–50 lbs.
  • Comfortable working at high altitude and in variable environmental conditions.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Xanterra