Public Safety Officer

• Thursdays 4:00pm – 9:00pm
• Fridays 3:00pm – 7:00pm
• Saturdays 9:00am – 5:00pm
• Sundays 12:00pm – 5:00m

• Ability to learn various job functions, perform them correctly, and understand the necessity in overall library operations.
• Ability to independently function efficiently in a changing and varied environment with frequent interruptions.
• Ability to exercise good judgment and focus on details.
• Ability to follow all library policies and procedures.
• Demonstrates commitment to incorporating principles of Diversity, Equity, and Inclusion into everyday work.

• Maintain an alert, welcoming, and visible presence throughout the Library, to prevent or deter situations from occurring or escalating by routinely patrolling the Library building and property.
• Circulates continuously among public service areas of the library and outside around library property.
• Works with library staff to prevent and manage incidents occurring on library property, including preparing and reviewing written incident reports and completing necessary follow-up on incidents.
• Works with staff to provide information, support, referrals, and assistance to people who are experiencing mental health issues, addiction, homelessness, or issues of general exclusion or disengagement.
• Performs a total security check of library facilities after closing.
• Regular, predictable, and punctual attendance
• Maintain an acceptable noise level within the Library.
• Enforce the guidelines within the Code of Conduct and assure that acceptable behavior is maintained by patrons.
• Balance security authority with keeping the Library a friendly place to visit for everybody.
• Diffuse situations as necessary and utilize de-escalation techniques.
• Assist patrons as necessary and respond to staff calls for assistance.
• Dress in Library-provided uniform, or when not available, in a manner that states the position is one of authority.
• Treat all patrons and employees fairly and with an open mind; maintain patron and employee confidentiality.
• Communicate problems that arise with supervisor or designee; particularly situations where patrons are not following Patron Code of Conduct.
• Keep apprised of Library programs, policies and procedures, and building layout to most effectively assist patrons.
• Maintain working knowledge of computer systems and technology needed in the position or as an employee.
• Treat all patrons and employees fairly and with an open mind; maintain patron and employee confidentiality.
• Communicate problems that arise with supervisor or designee; particularly situations where patrons are not following Patron Code of Conduct.
• Communicate clearly either in person, on the telephone and in writing; maintain the ability and patience to understand and be understood by all patrons.
• Keep apprised of Library programs, policies and procedures, and building layout to most effectively assist patrons.
• Cope with stress of the job and get along with coworkers.
• Attend meetings and training as required or requested.
• Other duties as assigned.

• Associate’s degree (A.S.) in Public Service or Security or equivalent from two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience.
• Experience working with children and parents in a customer service field.

Schaumburg Township District Library