IT Statewide Systems Tech 1-4 (EUC WH)
- Baton Rouge, LA
- Permanent
- Full-time
- Overseeing the state's capital construction program
- Working to provide state and federal grants for community development
- Development of the state budget
- Providing technology services
- Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
- Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.Job SpecificationThe official job specifications for this role, as defined by the State Civil Service, can be found .Job Duties and Other InformationJob Duties:-Acts as the first point of contact to provide end user support through information updates, creation and tracking of service requests, performing basic or advanced hardware, and software troubleshooting tasks. Performs user and system account management tasks such as resetting passwords, updating user account information, tracking and updating assigned asset information. Provides feedback to customers concerning basic and advanced technical incidents. Surveys customer technical and business process information gathering and performs analysis to prepare for system implementations or software changes. Technically leads user and system testing of new or changed software and hardware settings and configuration. Performs installation, configuration, break/fix, troubleshooting, repair and decommissioning tasks. Leads and participates in large-scale hardware and software deployment projects at locations within the region or infrequently around the state.-Utilizes ticketing system to receive work orders and log all services provided and hours worked. Documents solutions for issue and problem resolution for future knowledge base needs. Participates in statewide emergency preparedness and response planning and support activities including setting up temporary networks, computers and printers at shelters and other relocation sites. Responsible for creation of project documentation, end user messaging information and end user training guides. Performs installation, maintenance, and configuration of software and applications. Functions as a technical liaison with the end user, OTS technical teams, third party support groups and the vendor community to perform device hardware, software and application troubleshooting for resolution of issues and problems.-Acts as a technical lead for team members and assists with providing basic, advanced and highly complex onsite and remote end user hardware, software and application support for devices including: desktops, laptops, tablets, phones, printers, scanners, audio/video units, fax units and associated peripherals in customer offices. Performs mobile device management enrollment and configuration deployment. Acts as a project consultant for hardware and software deployments and changes to establish requirements, timeline, resources, costs and overall plans. Leads highly complex projects pertaining to end user technologies. Performs local area network troubleshooting with assistance from higher-level engineers for network routers, switches and cabling. Travels throughout the domiciled region as needed or around the state as requested.-May provide direct or functional supervision over lower-level personnel. May serve as a technical lead for providing training to personnel on highly complex end user services and technologies. Participates in continuing education and skills growth training related to end user support tasks. Participates in meetings with supervisors, technical and program office staff. Identifies opportunities for improvement of services and operations and makes recommendations to supervisory staff. Participates in scheduled on-call rotation to provide after-hours support.Performs all other tasks, special projects, analysis, studies, and plans as directed.Position-Specific Details:Appointment Type: This vacancy will be filled by new hire or by promotion of a current permanent status classified employee.Louisiana is a "State as a Model Employer" for People with Disabilities.Career Progression: This vacancy participates in a career progression group and may be filled from this recruitment as a IT Statewide Systems Technician 1 (TS-311), IT Statewide Systems Technician 2 (TS-312), IT Statewide Systems Technician 3 (TS-313) or IT Statewide Systems Technician 4 (TS-314) depending on the level of experience of the selected applicant. The maximum salary for the IT Statewide Systems Technician 4 is $103,064. Please refer to the "Job Specifications" tab located at the top of the LA Careers "Current Job Opportunities" page of the Civil Service website for specific information on salary ranges, minimum qualifications and job concepts for each level.How To Apply:No Civil Service test score is required in order to be considered for this vacancy.To apply for this vacancy, click on the “Apply” link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system.
- Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Erica R. Gay
HR Specialist
Division of Administration/Office of Human Resources
email: Erica.Gay@la.govLouisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:Insurance Coverage More information can be found atParental Leave - Up to six weeks paid parental leave
More information can be found atHolidays and Leave - State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
- Louisiana State Employees Retirement System (
), * Louisiana School Employees Retirement System (
), among others