Level 2 IT Support for MSP

Trust IT

  • Baton Rouge, LA
  • $57,500-67,500 per year
  • Permanent
  • Full-time
  • 1 month ago
  • $57,500 - $67,500
  • We're looking to add a skilled IT Support Technician to our established MSP team, with responsibilities split between remote support and in-person work
  • This position includes on-location duties at our Baton Rouge office
  • For applicants living outside the area, relocation assistance may be offered
Passionate about IT and ready for a rewarding challenge? Join Trust IT’s team in Baton Rouge, where we solve tech problems through innovation and teamwork.You'll grow your skills, earn certifications, and advance in a supportive, fast-paced environment focused on learning and development.We’re looking for motivated, customer-focused technicians who perform well under pressure and are eager to grow.At Trust IT, each day brings new opportunities to learn, collaborate, and make an impact. You’ll be supported by teammates and encouraged to help others grow too.Why Trust IT?
  • Competitive pay that values your time and talent
  • Hourly compensation with clear paths to raise and promotion
  • Support in learning business processes and building client relationships
  • Flexible hybrid work after onboarding
A Few Other Things You’ll Like:
  • Great compensation
  • Eight Paid Holidays
  • Paid Time Off
  • Simple IRA
  • Relocation funds available for the right candidate
  • Work directly with the business owner
  • A clear roadmap for your career and the dedicated support to help you achieve it
  • Flex scheduling
  • Financial support for approved certifications
  • QSEHRA Healthcare Program
  • Cell phone reimbursement
  • Mileage reimbursement
  • Quarterly Bonus
Here's A Few Things You Won’t Miss
  • Politics
  • Being micro-managed
  • Unrealistic expectations
  • Feeling overwhelmed, exhausted, and drained
Job Duties:
  • This position centers on delivering in-person and project-based IT support to clients in your local area. You'll regularly visit client sites to diagnose and fix issues involving computers, networks, servers, internet connectivity, and related systems.
  • When not scheduled for on-site visits, you’ll provide remote support services and manage client projects. Strong communication skills and a professional, friendly approach with clients are key to thriving in this role.
You’ll be expected to log all support actions—both remote and on-site—in our ticketing system and ensure client information stays current.You’ll also support our deployment team with setting up servers, networks, workstations, and other technical projects that require additional help. Requirements:
  • Outstanding Customer Service Skills – While we are a technology-focused business, building strong client relationships is our top priority
  • Experience: At least 3 years in an IT support role, with MSP experience strongly preferred
  • Technical Skills: Proficiency in configuring firewalls, switches, wireless systems, and VLANs
  • Are you interested in this position? If so, after completing this application, send a separate email to jeffrey.hanson@trustitllc.com with Subject = Info Request. In the body of the email, let me know 1) Your favorite color 2) Why you think we're asking this question. There are no wrong answers
  • Basic Knowledge: Familiarity with Windows Servers, Active Directory, Group Policy, and Microsoft 365 administration
  • Virtualization: A foundational understanding of technologies like Hyper-V.
  • Desktop Support Expertise: Skilled in desktop hardware repair, drive replacement, disk imaging, operating system installations, malware removal, and troubleshooting email systems
  • Work Ethic: A self-motivated individual who can thrive independently or collaboratively, and maintain confidence when working with clients, even in challenging situations
  • Work Location: Baton Rouge, LA and two hours surrounding, and remote from home
Work Remotely:After you're fully self-sufficient and experienced with our processes, tools sets and clients, you'll have the flexibility to work from home on some days, but there will be scheduled days where you're required to work from our office.Interested?
Click the Apply Now button at the top of the page to submit your application! Once you've applied, you'll receive an email with a link to complete a role-specific assessment. If you're selected to move forward, we'll send you additional details outlining the next steps in the hiring process.
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