Leader, Customer Experience
Restoration Hardware
- Corte Madera, CA
- Permanent
- Full-time
- Live Our Vision, Values and Beliefs every day
- Represent the RH brand through polished communication, personal appearance and professionalism
- Drive customer delight and revenue through elevated product knowledge and unparalleled service
- Lead the team in learning the RH design point of view and product assortment
- Develop a thorough understanding of luxury needs and expectations in order to lead your team to deliver the highest level of service to our clients
- Foster a culture of ownership, accountability and servant leadership
- Educate, inspire, and lead associates to reach their highest potential, both in terms of service metrics and career goals
- Establish close relationships with cross-functional partners to continually drive solutions that result in heightened customer experiences
- Recognize, respond, and lead appropriate resolution of complex priorities and performance trends, including the development of operational improvements
- 4+ years experience in a customer-facing role, with 1+ years leadership experience preferred
- Proficiency with Mac or Dell Operating Systems, excellent knowledge of PC applications and order management software
- Commitment to Quality, detail-focused at all levels to ensure first-class service
- Ability to multitask, be flexible, prioritize and overcome obstacles with creative problem solving and cross-functional partnerships
- Perceptive and capable of relating to individuals at all levels
- Experience learning from opportunities, seeking constructive feedback from colleagues and leadership to improve results
- Superior interpersonal and leadership skills with a passion for service
- Strategic, highly organized and results-oriented
- Excellent verbal and written communication skills
- High energy, ability to energize others
- Willingness to work a flexible schedule, including evenings, weekends and holidays