Sr. Manager, Strategy and Ops, Affluent Customer Experience
Visa
- San Francisco, CA
- $147,700-214,150 per year
- Permanent
- Full-time
- Support setting affluent and segment strategy, themes, and goals, and translation into yearly consumer journeys and initiatives to execute against.
- Help identify how Visa will differentiate in the affluent segment.
- Help manage coordination across the teams’ providing elements of the customer value proposition, such as loyalty, benefits, marketing, and product solutions, to ensure cohesion and integration.
- Help build and track affluent fact base, yearly OKRs, and metrics to deliver on affluent program goals, and monitor and report on the performance and impact of the affluent initiatives.
- Create and maintain a fact base on affluent consumer worldwide, and leverage market and customer insights, data analysis, and competitive intelligence to identify growth opportunities and threats.
- Support evaluation and identification of potential organic and inorganic opportunities to enhance the affluent value proposition, such as partnerships, acquisitions, or new product development.
- Lead or support major project workstreams related to Visa affluent strategy, business development, or consumer initiatives.
- Communicate recommendations to senior management, other executive, functional, or regional staff and management in a clear, concise and impactful way.
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhDPreferred Qualifications
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- Bachelor's degree or equivalent experience in business, marketing, or related field.
- 5+ years of relevant work experience in strategy, product management, or consulting, preferably in the payments, financial services, or technology sectors.
- Strong analytical, problem-solving, and decision-making skills, with the ability to synthesize data and insights into actionable recommendations.
- Experience in and/or significant exposure to the payments industry not required, but a plus
- Highly collaborative, team-oriented, and customer-centric mindset, with the ability to build and maintain strong relationships across functions and regions.
- Experience in the affluent segment, consumer marketing, or loyalty programs.
- Creative, innovative, and entrepreneurial spirit, with the willingness to take risks and experiment with new ideas and approaches.
- Passionate, driven, and results-oriented, with the ability to thrive in a fast-paced and dynamic environment.