VP, Claims Auto Injury and Litigation
- San Antonio, TX
- Permanent
- Full-time
- Accountable for developing Claims operations strategy, plan, goals and objectives in support of USAA Strategy
- Accountable for delivering on plan objectives across employee, member, financial and quality goals
- Drives industry best practices and adoption within claims process creating continuity across the P&C Company.
- Leads Claims Experience owners, operational executives and/or claims functional groups to achieve business outcomes.
- Designs and champions claims servicing solutions across process, technology, workforce, third party, analytics in support of P&C product competitiveness
- Builds and leads a team of claims executive leaders for results delivery through recruiting, development, retention, coaching and performance management.
- Collaborates effectively with product line leaders and other senior executives to support Enterprise initiatives.
- Drives overall risk management and regulatory compliance through consistent frameworks and business routines.
- Sponsors and shapes large transformational efforts across multiple Operational areas, Lines of Business or Enterprise.
- Collaborates with internal partners to build supporting capabilities and deliver on shared accountabilities
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 10 years of progressive financial services experience to include P&C industry work experience in Claims developing strategies, managing major P&C initiatives and delivering results within a complex matrix environment.
- 8 years of senior leadership experience in building, managing and/or developing high-performing teams and delivering results at scale.
- Extensive experience building strategic solutions or demonstrated ability to deliver transformation at scale.
- Executive-level business acumen in P&C, insurance risk, compliance, integrated change management and front-line communications leading to operational excellence.
- Proven ability to influence and develop positive working relationships with leaders across multiple disciplines and executive levels.
- Demonstrated ability to create, develop and convert strategic vision into a plan and execute on that plan.
- Understanding of government regulations and legal requirements involving P&C business.
- Executive-level risk assessment skills, including risk identification and measurement, mitigation strategy development, regulatory management, policy and procedure development
- Demonstrated ability to design, execute and measure injury strategy including organizational structure, workforce management, litigation effectiveness and technology implementation.
- Demonstrated experience effectively leading injury, casualty and/or litigated claims in a complex environment
- Experience leading and executing end to end claim processes including the investigation, evaluation, negotiation and settlement of injury claims
- Ability to monitors analyze and make decisions based on data including operational reporting, industry trends and internal assessments.
- Effectively collaborate with critical partners including underwriting, reserving, product, legal and actuaries to deliver the strategy.
- Ability to deliver executive level reporting to senior leadership on claims performance, financials and strategic initiatives.