Phone Appointment Coordinator / Cashier

Joseph Toyota of Cincinnati

  • Cincinnati, OH
  • Permanent
  • Full-time
  • 5 days ago
We are seeking a Phone Appointment Coordinator / Cashier with excellent customer service skills and a winning attitude. This individual will answer calls and assist with scheduling, make outbound calls for service, and perform cashier responsibilities as needed. This position requires a customer service mentality, basic accounting skills, and knowledge of routine accounting functions in both accounts receivable and payable.At Joseph Toyota of Cincinnati, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.What We Offer
  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Flexible Work Schedule
  • Saturday Lunches
  • Discounts on products and services
Responsibilities
  • Answer phones and schedule customers for service appointments.
  • Make outbound phone calls to generate additional service business.
  • Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
  • Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold.
  • Assist the managers with various clerical duties as needed.
  • Be friendly, professional, courteous and efficient when working with all customers and employees.
  • Familiarize yourself with department structures & internal procedures for assisting customers efficiently.
  • As needed, receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
  • Make change accurately and issue receipts to customers.
Qualifications
  • Experience with Microsoft Office suite is a plus
  • Available to work flexible hours.
  • Ability to communicate customers' interests needs and requests to management and sales personnel
  • Professional personal appearance

Joseph Toyota of Cincinnati