Systems Engineer 1 & 3 - Tampa, FloridaA fast growing managed services provider of IT services based in Tampa (33609) is on the lookout for a Project Engineer 3 and Systems Engineer 1 & 3 who will be working directly with clients. This company provides great growth opportunities and is known to receive frequent recognition for its great culture and continuous growth.Project Engineer 3 Job Responsibilities:
Performs engineering design evaluations and works to complete projects within budget.
Reviews industry policies and procedures to ensure data accuracy, security, and regulatory compliance.
Provides technical support for all engineering processes.
Takes action to resolve operational problems and minimise delays.
Project Engineer 3 can work independently and consistently and follow Best Practices
Engaging Project escalation team in timely manner.
Documentation is essential to all projects as a key to our service delivery success.
Collaboration with project team members regarding status, milestones, risks on all projects assigned is required and necessary in order to meet our KPI's (Key Performance Indicators).
Project Engineer 3 has a technical core competency that can be demonstrated and is able to stay current in knowledge of hardware, software, networking, applications, and systems engineering.
Company training is provided, both instructor-led and through online professional training tools provided by your supervisor.
Project Engineer 3 can display leadership and encouragement through a positive, rewarding and fun environment.
Project Engineer 3 can work closely in a team environment with account managers, project managers and vertical teams.
Systems Engineer Job Responsibilities:
Hardware - Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices
Windows Operating Systems - Install and support Windows OS including command line and client support
Software Troubleshooting - Troubleshoot PC and mobile device issues
Support of MS Office and Office 365 suite
Networking - Support and troubleshooting of networks and connections including TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, and network equipment (NAS devices, switches, network printers)
Firewall Support (SonicWALL, Cisco, Fortinet, WatchGuard)
Infrastructure support - Troubleshoot cabling, device and storage technologies
Security - Identify and protect against security vulnerabilities for devices and their network connections
Mobile device support - Install and configure laptops and other mobile devices
Support and provide basic understanding of Mac OS, Linux, and mobile OS
Server and network maintenance for varied network environments
Escalate to higher level support, as required
After-hours Primary/Secondary support every few months
Create/Update proper documentation, diagrams and other detailed instructions
Experience with Dynamics Navision/Business Central and Connectwise is great to have!
Why you should work here!
Hybrid in-office/work-from-home model
Competitive paid-time-off program
Medical health insurance for the entire family, with 50% of the monthly premium paid by the employer
Group dental, vision, life, AD&D, short-term and long-term disability insurance options
401(k) with automatic company-paid contributions of 3% of earnings
Professional development and job-related certification reimbursements
Company-paid gym membership
Cell phone reimbursements up to $100 per month
Access to company tickets to local sporting events and concerts
