Dental Front Desk Business Assistant

• Monthly Bonus Potential
• Health Insurance
• 401k

• Welcomes all patients to the Office by their name; provides personal introduction
• Educates patients on the completion of patient intake forms.
• Confirms, updates, and verifies all patient demographic and clinically necessary information.
• Obtains and updates patient insurance information.
• Educates patients on the next steps; performs patient hand-off to the Dental Assistant of clinician.
• Monitors patients' waiting times; takes appropriate action to resolve patient flow issues, acknowledges wait times with patients, and offers solutions to accommodate patients' needs.
• Partners with the Office team to ensure patients' visits exceed expectations; take appropriate action when visits to not exceed those expectations.
• Partners with the Office team to onboard and train new team members.
• Updates treatment plan information in the company system at the direction of the treating Doctor; collects and posts patient payments.
• Partners with the Office Manager and Doctors to optimize the patient schedule and flow.
• Monitors computer system for late patient arrivals and missed appointments; follows-up with patients to confirm arrival or reschedule for the same day or next available appointment.
• Monitors computer system and completes daily patient appointment confirmations and completes insurance verifications.
• Performs general office duties; mail distribution; filing and pulling of patient charts; daily chart audits; ordering of office supplies; daily shipping and receiving and shredding of protected health information.
• Maintains a safe, clean, and professional reception area including patient entrances, waiting areas and bathrooms.
• Other duties as directed by supervisor.

• Education Level: High School or diploma or GED
• Job Related/Industry Experience: 1-3 years
• Ability to use Microsoft Office Word, Excel applications, and company operational systems
• Physical Requirements: Mostly walking, talking, standing, and updating information in computer systems
• Dentrix highly preferred, Dental Front Desk experience required.

Monticciolo Family and Sedation Dentistry, PA