Associate, Access Operations

Software Guidance & Assistance

  • Boston, MA
  • Contract
  • Full-time
  • 1 month ago
Software Guidance & Assistance, Inc., (SGA), is searching for an Associate, Access Operations for a contract assignment with one of our premier BioTech services clients in Boston, MA.Responsibilities :
  • The Associate, Access Operations is primarily responsible to enter microdissection charges directly into the billing vendor AR System.
  • Works on daily queues of incoming cases to review for complete and accurate billing information to determine the party responsible for payment for submission to the billing vendor.
  • Orders which are incomplete or inaccurate require the Associate, Access Operations to reach out to the ordering facility to obtain and correct the information, or to patients for Advanced Beneficiary Notices as required.
  • Complete preliminary billing activities within the billing vendor AR system.
  • Document review.
  • Data entry.
  • Case submission to the firm's billing vendor.
  • Communicate with internal and external clients to obtain missing billing information.
  • Investigate missing information prior to pursuing payment collection.
  • Reach out to patients directly to obtain missing payment information.
  • Review and enter supplemental test charges to the billing vendor's system(s).
  • Coordinate the receipt of Advance Notice forms from patients as required by payers.
  • Answer incoming calls and e-mails to address internal and external inquiries.
  • Educate patients on financial assistance program and assist them with the application process.
  • Ad hoc requests and special projects as necessary.
  • Complete preliminary billing activities within the billing vendor AR system .
Required Skills:
  • High School Diploma or General Education Degree.
  • 1+ year(s) of customer service experience and/or professional office experience.
Preferred Skills:
  • Bachelor's Degree.
  • 1+ year(s) of professional of experience within medical billing and/or in a patient-centric role.
  • Experience:
  • Working with a goal-oriented team to meet deadlines.
  • Independently prioritizing and coordinating daily activities.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

Software Guidance & Assistance