Associate, Access Operations
Software Guidance & Assistance
- Boston, MA
- Contract
- Full-time
- The Associate, Access Operations is primarily responsible to enter microdissection charges directly into the billing vendor AR System.
- Works on daily queues of incoming cases to review for complete and accurate billing information to determine the party responsible for payment for submission to the billing vendor.
- Orders which are incomplete or inaccurate require the Associate, Access Operations to reach out to the ordering facility to obtain and correct the information, or to patients for Advanced Beneficiary Notices as required.
- Complete preliminary billing activities within the billing vendor AR system.
- Document review.
- Data entry.
- Case submission to the firm's billing vendor.
- Communicate with internal and external clients to obtain missing billing information.
- Investigate missing information prior to pursuing payment collection.
- Reach out to patients directly to obtain missing payment information.
- Review and enter supplemental test charges to the billing vendor's system(s).
- Coordinate the receipt of Advance Notice forms from patients as required by payers.
- Answer incoming calls and e-mails to address internal and external inquiries.
- Educate patients on financial assistance program and assist them with the application process.
- Ad hoc requests and special projects as necessary.
- Complete preliminary billing activities within the billing vendor AR system .
- High School Diploma or General Education Degree.
- 1+ year(s) of customer service experience and/or professional office experience.
- Bachelor's Degree.
- 1+ year(s) of professional of experience within medical billing and/or in a patient-centric role.
- Experience:
- Working with a goal-oriented team to meet deadlines.
- Independently prioritizing and coordinating daily activities.