Operations Systems Integration ManagerThe Operations Systems Integration Manager will work with current performance and enhance gaps in our ERP/EDI platforms as well as our planning platform. This position is our systems owner and will be responsible for setup, configuration, process definition, testing, and daily support for all ERP/EDI-related enhancements or new projects related to Sales, EDI, Finance, and Supply Chain.The position will report mostly to the VP of Supply Chain as well as VP of Finance, located in Miami, FL.Main Key Projects:SAP Maintenance and Enhancement Implementations (SD/MM/FI/CO) + ReportingEDI setups and updates with current retail Trading Partners and SPS and/or MuleSoft3PL WMS connectivity and enhancementsPlanning System Integration: Anaplan administrator responsible for the technical implementation, configuration, and ongoing maintenance of the Anaplan platformFor the systems above, the manager is responsible for:User Access & Security: Manages authorized user credentials, monitors for unauthorized access, and ensures compliance with usage restrictionsPerformance Monitoring: Conducts proactive reviews of performance using automated tools and validates enhancement designsSupport & Updates: Coordinates service updates, feature rollouts, and support policy changes. Ensures that updates do not materially diminish client rightsMain Activities and Responsibilities:Enterprise Application Integration (EAI) - connects different databases and workflows used by business applications. This ensures consistent use of information and reflects changes across systems, eliminating redundant data entry and errorsDesign and architect solutions which often require complex system integrationEnsure trading partner connectivity via EDI platform/providers interfacing with ERP. Create and integrate maps and processes within EDI systemsServe as subject matter expert for implementation and integration of EDI transaction mapsSupport core modules across the ERP including: GL, AR, AP, CE, PO, FA, PA, INV, OM, iProcurement, etc., including security maintenance, system configuration, and integrationReview and determine how to ensure data quality using existing software control mechanisms; coordinate and perform routine maintenance and application updatesWork with internal stakeholders and internal/external ERP development teams in coordinating system-wide updates and installing upgrades and patches, including direct interaction with customers/retailersCorrectly enter data in the ERP system from predefined sources/templates following company rules and agreements and respecting quality system and safety rulesAnaplan Project Setup & Data Integration: Initial data imports typically via flat files; ensure proper data transformation and manual uploads via Anaplan UI (automated data flows may be out of scope depending on project)Collaboration with Anaplan System Integrators: Acts as liaison between internal stakeholders and external partners (e.g., Allitix) to scope customizations, clarify data elements, and coordinate capability buildsAnaplan Application Architecture Support: Advises on supply chain application design, configuration, and enhancement strategy; participates in design sessions and workshops to align on future architecture roadmapAnaplan Change Management: Supports development of change management plans with project sponsors, ensuring minimal disruption during implementationManagement of issue resolution; administer issue tracking and change requestsMake necessary corrections and problem solving to ensure data accuracy and resolve production flow issuesManage the integrity of security design and engineering for ERP applications and systems, including backup and recovery processesAssist in enhancing data structure, accuracy, effectiveness, and reportingInstall, configure, maintain (upgrade and patch) an ERP databaseUser access administration at all system levelsCreate and maintain security rolesAdministration of all development and production environments; responsible for end-to-end testing from Order to Cash and P2P for ERP/EDIMonitor performance of production systems and recommend/develop improvementsCompetent to work at the highest technical level of all phases of applications technical and administrative support activitiesRequirements:Bachelor's degree in MIS, Business, Engineering, or related field (or equivalent)Five or more years of SAP Implementation or Project Management Experience: Ability to manage timelines, coordinate resources, and communicate effectively across departmentsFive or more years of EDI work experience requiredTwo or more years of Data Management, SQL Server Management experience requiredERP project or platform support experience on at least one ERP implementation project, SAPVersed in core SAP ERP processes, data objects, and standard reporting methodologiesExpertise with 3+ data domains across Commercial, Finance, Order to CashUnderstanding of data frameworks across Enterprise Master Data, Operational Master Data, Transactional DataStrong understanding of Anaplan's modeling environment, including workspace setup, model building, and integration points; familiarity with data analytics concepts-ingestion, modelingSecurity & Compliance: Familiarity with controls, data privacy, and platform usage restrictionsUnderstanding of analytics use cases for Operational Reporting, Statutory Reporting, AnalyticsData Governance: Responsible for the accuracy, legality, and quality of client dataContinuous improvement mindset; comfortable constructively challenging the status quo and seeking ways to improve processes and resultsStrong industry knowledge and business acumenDesired Qualifications:Degree in data science; master's and/or PhD strongly preferredStrong communication skills with ability to level up/level down for strategic & tactical conversationsRelated industry experience in Luxury, Beauty, or Retail Consumer GoodsPrior Experience leading an ERP Workstream, functional or project managementPrior Experience with Data Reporting & AnalyticsWell-versed in SAP HANA S/4 data objects & structures + Anaplan modeling, reportingExecution of data operational processes and data lifecycle activitiesHands-on experience with data analytics platforms & tools (Fiori, Azure, Tableau, PowerBI)Familiarity with sensitive, highly restricted data setsExperience working with Microsoft Azure stackExperience with acquisitions and divestitures; Systems integration experienceExperience working in or with a complex global organization spanning multiple functionsMust be an expert in Data analysis, particularly troubleshooting ordersAdvanced Microsoft Excel experience for data comparison and error identificationAt least 5 years of supply chain systems experienceExperience with business intelligence tools such as Power BI, Anaplan is a plusApplicant must be authorized to work in the USSkills and Abilities:Develop database standards, guidelines, and best practicesAbility to handle high-volume data, manual tasks, fast-paced environment, comply with deadlines, and follow instructionsRobust analytical, organizational, decision-making, and presentation skillsTrustworthy; able to manage confidential information and maintain professionalismWilling and able to work in a dynamic/start-up business environmentExcellent written and verbal communication skillsGood working knowledge of the consumer goods industryExcellent problem-solving skillsLanguages: English fluency required; Spanish and/or Italian a plus
