Customer Operations Coordinator
- Indianapolis, IN
- Permanent
- Full-time
and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we’ve evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps!What We’re Looking For: Are you a driven go-getter with GRIT, TENACITY, and an unstoppable desire to WIN? If so, we want to hear from you!Responsibilities:
- Enter new load orders into our proprietary web-based software
- Initiate “check calls” to track and trace drivers on all pickups and deliveries
- Communicate internally correspondence with drivers to ensure accurate documentation
- Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
- Maintain and collect proper paperwork for each shipment
- Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues
- Maintain an outbound call volume of 75 calls per day
- Competitive base salary with an uncapped commission structure
- Room for advancement in a fast-growing company that promotes from within
- Paid holidays and paid time off
- Health, vision, and dental insurance benefits
- 401(k) Plan
- 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
- Must have strong attention to detail
- Ability to prioritize, balance, and organize information while completing multiple tasks.
- Above average proficiency in Google Drive and Microsoft Excel (vlookup, pivot tables, reports)
- Excellent written and verbal communication skills
- Excellent teamwork skills
- Availability for Sunday - Wednesday schedule