Deli Night Lead

• Works closely with the Assistant Deli Manager to learn day-to-day tasks and perform all duties in the absence of the Assistant Deli Manager.
• Leads, coaches, teaches, and reinforces company culture, guest service, and performance expectations to all deli associates.
• Responsible for the thorough and consistent training and leadership of new Deli associates in partnership with the Deli Assistant Department Manager.
• Provides support and additional training to associates 30, 60, and 90 days post-hire to manage retention; partners with Deli leadership on couching or performance opportunities.
• Contributes to store sales and profitability by effectively managing all aspects of deli department operations, to include but not limited to: labor, expenses, accurate pricing, stock levels, merchandising, and guest service.
• Provides excellent services to all guests
• Assists guests with finding items they are looking for on or off the sales floor
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
• If special orders are taken during the evening shift for early in the morning, the night lead takes responsibility of starting the guests order
• Watches over the service case as well as the self-service cases
• Keeps an eye on both cases, determining quality control by filling those items seeming low
• Checks, straightens and fills self-service cases every hour
• Fill and stir all salads and wipe any spills
• Prepares, fills and checks over hot bar every half hour after the manager leaves to ensure standards are met including staying open until required
• Assists all department associates with daily responsibilities while leading by example
• Contributes to overall cleanliness of the department by sanitizing, organizing, and cleaning work areas, shelving, and sales floor as needed
• Maintain food safety logs
• Ensures all quality standards are being met, including quantity expectations at 100% at 10 am and 5 pm
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Other duties as assigned

• High school education or equivalent combination of education and experience
• Understands being in a leadership role and how to motivate a team of individuals
• Ability to deal tactfully and effectively with guests and all associates
• Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment
• Complete understanding of all safety requirements and company safety policies
• Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: slicers, proper lifting techniques, trash compactor, and baler
• Knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions

• Lifting and carrying up to 50 pounds on an occasional basis and push carts of up to 200 pounds
• Full range of upper body motion
• Ability to stand for most of shift
• Ability to work at a fast pace
• May be exposed to extreme temperatures including kitchens, coolers, freezers and sales floor

Hometown Grocers, Inc.