Client Systems Engineer

• Maintain and establish processes and workflows that aid in the discovery and maintenance of all client facing assets (Cell phone, Computer, Printer, Conference Room Technology, etc.)
• Aids in patch management, vulnerability management, system hardening, and configuration management of all Wafd supported Operating Systems and 3rd party applications using endpoint management software. Including but not limited to (Microsoft Intune, SCCM, Apple Business Manager, etc.).
• Leverage automation and frameworks to create and/or enhance processes, workflows, and tools.
• Maintain, enhance, and implement solutions using tools such as Microsoft O365, Endpoint Management systems, patch and vulnerability management and other systems.
• Research, develop, and propose solutions for enterprise problems and initiatives; interfacing with other supporting teams (networking, service desk, systems engineering, cybersecurity, etc.).
• Work closely with CSE peers to develop support strategies for new solutions.
• Work with 3rd party vendors and partners when needed to carry out new initiatives, engage support for problem tickets, etc.
• Participating in CSE-sponsored projects where interaction with other teams, individual colleagues, and peers is required.
• Presents and executes change requests according to WAFD Bank change protocol.
• Craft documentation for standards, policies, and procedures following ITSM guidelines.
• Perform necessary regulatory requirements (patching and reporting, documentation, etc.), adhering to all internal controls.
• Follow the Bank’s Information Security policies, ensuring that the processing and handling of all client information and confidential Bank information is done in a secure manner and environment.
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.
• Avoid all real or perceived conflicts of interest and always maintain client privacy and confidentiality.
• Perform other job duties as assigned.

• High School Diploma or equivalent.
• Related degree in Information Technology (Can be substituted with transferable skills/experience/degree).
• Industry recognized and relevant certifications preferred.
• CompTIA (A+, Project+, Security+), Azure, MCSA/MCSE, SCCM, AWS, ITIL

• The ability to use experience and judgment to plan and accomplish goals, performing a wide variety of tasks; degree of creativity and latitude is expected.
• Ability to work autonomously to carry out specified goals.
• Great teamwork qualities, organizational skills, and being detail oriented.
• The ability to create comprehensive documentation on processes and standards.
• Adaptive to changing infrastructure/ Ability to learn new concepts quickly.
• Excellent verbal and written communication skills as well as interpersonal skills.
• Proven time and priority management.

• Minimum of 3 years of experience with Information Technology, preferably in a support or engineering role (Can be substituted with related degree + 2-years’ experience in related field).
• Minimum 2 years’ experience in vendor relations and procurement strategy and operations.
• Minimum 6 months’ experience in Agile project management.
• Minimum 1 year’s experience with Office 365, leveraging the entire Microsoft office suite.
• ITIL Preferred.

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• Generous 7% 401(k) employer matching*
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

WaFd Bank