Payment Operations Representative
Purdue Federal Credit Union
- West Lafayette, IN
- Permanent
- Full-time
- Complete general proof duties: check copy requests, foreign check collection, check corrections, image repair of teller/ATM/ITM/RDC transactions, stop payments, check rescans, and processing of returned items.
- Ensure daily deadlines are met by identifying out of balance conditions and other exceptions to item processing.
- Responsible for the daily preparation and distribution of outgoing and incoming cash letters from various payment channels.
- Manages the daily process of incoming mailed in member deposits, credit card, and loan payments.
- Process incoming and outgoing foreign and domestic wire transfers and conduct research, recalls, and traces as requested.
- Correspond with members for transaction verification and settlement.
- Work in collaboration with other departments to resolve member payment and technical issues.
- Daily balancing and reconciliation of all cash letters, cash advance transactions, and various general ledger accounts.
- Review and process Shared Branch adjustments, perform research, and balance all Shared Branch transactions submitted through the Shared Branch Network.
- Research, post, and create adjustments to/from member accounts.
- Process ATM/ITM and Cashier’s Check transaction corrections.
- Set up and maintenance of internal and external transfers.
- Post debit and credit card exceptions.
- Identify suspicious account activity and potential fraud and place restrictions or report to Fraud and/or BSA/AML
- Recognize fraudulent activity over various payment channels and possess confidence to make risk based decisions regarding transaction processing.
- Recognizing improper check endorsements and place holds on accounts for at risk deposits.
- Protect sensitive data from accidental or intentional breaches.
- Retain and destroy checks in accordance with retention guidelines.
- Scan, verify, and index miscellaneous Credit Union documents.
- Continuing education on relevant Policies and Regulations.
- Cross train within department for professional growth and to provide backup to team members
- High School or GED
- One year Financial Services experience
- National Check Professional (NCP) Certification a plus
- Competent computer skills with experience working in Microsoft Excel and Outlook
- Strong quantitative skills
- Strong organizational and time management skills
- Self-motivated with a willingness to learn and adapt
- Must be able to problem solve, interpret questions, and deal with conflicts as they arise while maintaining a high degree of professionalism
- Work independently as well as part of a team
- Ability to work through interruptions and focus on multiple tasks
- Ability to handle sensitive, confidential information
- Ability to read and interpret system entries and reports
- Ability to communicate verbally and in writing, in a professional manner when dealing with employees, members, vendors, and company contacts
- Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership
- High School or GED
- One year Financial Services experience
- National Check Professional (NCP) Certification a plus
- Competent computer skills with experience working in Microsoft Excel and Outlook
- Strong quantitative skills
- Strong organizational and time management skills
- Self-motivated with a willingness to learn and adapt
- Must be able to problem solve, interpret questions, and deal with conflicts as they arise while maintaining a high degree of professionalism
- Work independently as well as part of a team
- Ability to work through interruptions and focus on multiple tasks
- Ability to handle sensitive, confidential information
- Ability to read and interpret system entries and reports
- Ability to communicate verbally and in writing, in a professional manner when dealing with employees, members, vendors, and company contacts
- Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership