Contact Center Representative
Purdue Federal Credit Union
- West Lafayette, IN
- Permanent
- Full-time
- Provide account information to members and process requests accurately, efficiently and timely.
- Maintain product knowledge on Purdue Federal products and services
- Cross-sell other products and services that the Credit Union offers and refer/direct member to utilize digital banking, bill pay, paperless statements and direct deposits
- Perform teller transactions such as account transfers and fee adjustments as well as routine deposits and withdrawals
- Perform account maintenance such as closing accounts and name/address changes
- Perform maintenance on Plastics (Visa Check and Visa Credit) - such as card activation, bonus point maintenance, card ordering, troubleshooting problems
- Process visa increases - take information for lending decision, follow through with member to ensure request is processed
- Payment processing - order coupons, provide payment information, receive payments.
- Digital Banking and ePay support, research, and problem resolution- login/password assistance, general technical assistance, support for ePay/uDeposit/Digital Banking
- Provide statement copies, historical account summaries, and check copies
- Handle merchant verifications
- Ensure compliance with all Federal and State regulations.
- Ensure compliance with all Purdue Federal compliance and procedures
- Assigned projects such as ePay account closures, fax/mail processing and tracking, online stop payments, abandoned property follow-ups, outbound issue calling.
- Take ownership of individual professional development
- High School Diploma or GED equivalent
- 1 to 3 years’ experience in call center operations and banking preferred
- Customer service and computer skills required
- Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts
- Competent computer skills
- Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership
- Strong organization skills and attention to detail
- Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts
- Ability to work well under pressure and constant interruptions
- This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phone, photocopiers, filing cabinets and fax machines.
- This position requires manual dexterity, the ability to lift files and open filing cabinets.
- This position requires sitting, bending, stooping or standing as necessary.
- High School Diploma or GED equivalent
- 1 to 3 years’ experience in call center operations and banking preferred
- Customer service and computer skills required
- Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts
- Competent computer skills
- Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership
- Strong organization skills and attention to detail
- Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts
- Ability to work well under pressure and constant interruptions
- This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phone, photocopiers, filing cabinets and fax machines.
- This position requires manual dexterity, the ability to lift files and open filing cabinets.
- This position requires sitting, bending, stooping or standing as necessary.