Dispatcher - HVAC Services - Houston, TX
Vensure Employer Solutions
- Houston, TX
- Permanent
- Full-time
- Team Leadership & Management
- Foster a positive, accountable, and collaborative team environment.
- Manage personnel functions including scheduling, performance reviews, and conflict resolution.
- Customer Service & Dispatch
- Handle incoming service requests and customer inquiries with professionalism and courtesy.
- Schedule and dispatch technicians for service, maintenance, and sales calls.
- Resolve customer complaints and ensure a high level of satisfaction.
- Business Operations
- Oversee office operations, including workflow, and administrative tasks.
- Monitor and improve processes to ensure efficiency, profitability, and growth.
- Collaborate with the owner to meet sales goals and manage key accounts.
- Quality Control & Reporting
- Ensure jobs are completed on time and to high standards.
- Track key performance indicators such as return rates, crew retention, and customer satisfaction.
- Utilize company software (Service Titan) and systems to manage operations and reporting
- Strong leadership and team-building skills.
- Excellent communication, organizational, and problem-solving abilities.
- Proficiency in Microsoft Office and general computer systems Service Titan a plus.
- Detail-oriented with strong data entry and administrative skills.
- Proven experience in operations, dispatch, or customer service management (HVAC or service industry preferred).
- Preferably some experience with AR/AP