Expert IT Business Analyst
PG&E
- Oakland, CA
- $122,000 per year
- Permanent
- Full-time
- Work with business organizations to guide/provide input regarding enhancement feasibility
- Using business process knowledge, proactively look for opportunities for system enhancements
- Evaluate and provide input to business needs and requirements
- Prepare estimates for customer requests
- Prepare preliminary mockups and designs
- Analyze/assemble Functional/non-Functional requirements
- Provide technical expertise and assistance in designing, testing and developing applications
- Perform feasibility analysis, design and provide recommendations on the alternative solutions, project strategy and deliverable prioritization, as well as system alternatives or enhancements to current systems
- Prepare final functional requirement and functional design document
- Conduct walkthrough of deliverables with business and IT Stakeholders and obtain approval/signoff
- Provide Subject Matter Expert support to developers and testers
- Work with business to document and analyze project change controls
- Support stabilization of deployed code
- Troubleshoot potential system issues to determine if there is a defect
- Analyze production defects, identify business and system impacts and quantify problems
- Contribute to defect troubleshooting and solution design
- Assist business and technical teams with ad hoc requests
- Provide functional expertise to clients for resolving business issues
- Bachelors Degree in Computer Science or job-related discipline or equivalent experience
- 7 years experience in analyzing, designing and developing functional requirements, functional design, UX/UI design
- Experience as Project Manager, high complexity
- Utility industry experience, job-related
- Experience with CC&B Application
- Oracle Utility C2M certified
- Minimum 5 years of experience with Oracle CC&B applications, and data modeling
- Working knowledge of relational databases (SQL experience)
- Working knowledge of UML
- Be able to work independently but within the framework of the team and product
- Be able to work well within a team setting
- Collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementation of system enhancement
- Working knowledge of MS Office suite of applications, including Word, Excel, PowerPoint, Visio
- Excellent verbal and written communication skills
- Working knowledge of Salesforce CRM application and data model
- Experience dealing with Call Center and/or Back Office centric business
- Understanding of database/schema architecture