Parts & Service Manager
- Billings, MT
- $115,000-150,000 per year
- Permanent
- Full-time
- Humble: Puts the team first, listens well, and leads with respect.
- Hungry: Motivated to drive performance, grow people, and continuously improve operations.
- Smart: Possesses strong interpersonal skills, high emotional intelligence, and sound judgment in people leadership.
- Strive to deliver a world-class experience for every customer.
- Possess high emotional intelligence and be comfortable having difficult conversations with both employees and customers.
- Be skilled at diffusing upset customers and turning challenges into opportunities to build customers for life.
- Onsite private daycare and preschool exclusively for employees’ children—helping you and your team achieve real work-life balance.
- A culture rooted in our values: Passion, Teamwork, Growth, Family, and Profitability.
- Competitive, performance-based compensation ($115,000–$150,000 annually).
- The opportunity to live in Billings, Montana, known as the “Trailhead to Yellowstone National Park,” the Yellowstone River, and the stunning Beartooth Mountains. Whether you love fishing, hiking, skiing, or simply wide-open spaces, Billings offers an unmatched quality of life.
- Lead Fixed Operations at one dealership location, overseeing Parts, Service, and Warranty departments.
- Recruit, hire, and develop managers and employees who embody being Humble, Hungry, and Smart.
- Create a culture where employees feel valued, and customers feel cared for throughout their ownership journey.
- Drive financial performance through accurate forecasting, budgeting, and P&L management.
- Coach and mentor managers with empathy and accountability, using high emotional intelligence to guide performance.
- Handle employee and customer challenges directly and professionally, strengthening long-term trust.
- Implement processes that ensure operational excellence and customer satisfaction at every level.
- Proven success leading large, multi-department teams (50+ employees).
- Strong financial acumen, including budgeting, forecasting, and ROI management.
- Excellent communication and conflict resolution skills.
- Ability to build and inspire high-performing teams.
- Background in automotive, RV, heavy equipment, manufacturing, aviation, logistics, or big box retail strongly preferred.
- A leadership style that demonstrates humility, hunger, and people smarts.
- Prior leadership in dealership fixed operations, service management, or large-scale operations management.
- Experience mentoring and developing managers into strong leaders.
- Ability to move throughout facilities for extended periods.
- Ability to occasionally lift up to 25 lbs.
- Comfort working in both indoor and outdoor dealership environments.
- Performance-based compensation ranging from $115,000–$150,000 annually, with additional growth opportunities as our company continues to expand.
- Excellent earning potential and advancement opportunities.
- Comprehensive medical benefits package with multiple plan options, including vision and dental.
- 401(k) retirement plan with employer match.
- Paid vacation, holiday.
- Training & travel.
- Employee discounts and borrowing program.
- Profit-sharing.
- Employee borrow program (borrow a camper and go camping).
- Opportunity to work in a family-oriented environment where work-life balance is valued.
- Growth and advancement opportunities.
- Team-building activities and events throughout the year.
- Engaging in a booming industry to provide the best customer experience.