Private Club- Membership Assistant

Sawgrass Country Club

  • Ponte Vedra Beach, FL
  • Permanent
  • Full-time
  • 7 days ago
  • Apply easily
The Membership Assistant creates a first impression of the Club to members and guests. This position requires a professional appearance and exceptional communication skills with the ability to multi-task. Responsible for creating an atmosphere of cordiality and warmth between the Club and its members. Responsible for ensuring that members and guests are served in a prompt, efficient, and pleasant manner. Greets each member by name.DUTIES AND FUNCTIONS
  • First point of contact for answering the main phone line at the Concierge desk and email inquiries and responses.
  • Fulfill Member requests (walk-ins/phone requests):
  • Activate and issue Fobs; track applicable charges.
  • Create and issue Membership cards.
  • Family Charge Privilege: track and create packets, cards, and accounts.
  • Issue and apply member car decals and create temporary car decals.
  • Acts as a Gate Keeper for the Administrative offices.
  • Assist with reciprocal membership maintenance.
  • Create new member welcome packets and bags.
  • Maintain an open line of communication between the Club and the members, allowing for observations and suggestions to be heard and passed on to the appropriate department manager.
  • Assist members with website and app login credentials.
  • Assist with Membership Projects.
  • Cover Member Service Coordinator duties when necessary.
  • Member and Guest requests
  • Act as a liaison between Members and any department necessary.
  • Any other duties as assigned upon more training.
  • Follows all club rules and regulations.
  • Be knowledgeable of club information and activities.
  • Upon request, assists with special member events.
QUALIFICATIONSEducation, Skills, and Experience:
  • Minimum 1-2 years' experience in a similar position.
  • Two (2) years of college preferred.
  • Able to work flexible office hours. It may include some holidays.
  • Strong Customer Service aptitude and willingness to go the extra mile to satisfy members.
  • Professional presentation always.
  • Attention to detail.
  • Excellent Organizational Skills.
  • Strong Communication Skills.
  • Proficient Computer skills - Microsoft Office, Outlook, and Excel.
  • Understand Large Language i.e. Chat GPT.
This is a Full-Time role- 5 days per week: Monday-Friday.Benefits:
  • Free Lunch Provided: Fuel up for success.
  • Holiday Bonus: Celebrate the season with an extra boost (after 90 days)
  • Referral Bonuses: Share the love and earn rewards.
  • Scholarship Opportunities: Invest in your education.
  • Holiday Pay: Because your time matters.
  • Partial Uniforms: Look sharp while representing our club.
  • 401k Employer Matching: Secure your financial future.

Sawgrass Country Club