TRANSFER CENTER COORDINATOR-EMS (Casual Relief)
- Cody, WY
- Permanent
- Full-time
- High School Diploma preferred
- Familiar with medical terminology
- Familiar with hospital operations
- Medical experience preferred
- Good verbal/communication skills
- Ability to communicate effectively in oral, written, and electronic formats with customers and personnel at all levels within an organization
- Ability to establish and maintain collaborative and effective working relationships within the department as well as with customers
- Assumes responsibility for employee, physician, customer, and patient satisfaction related to Transfer Center processes
- Coordinates and integrates human and material resources to efficiently provide customer service delivery to support the Transfer Center functions.
- Maintains knowledge of the daily call schedule and contacts appropriate providers and personnel based on the request of the provider calling transfer center
- Answers phone call properly and promptly by identifying yourself and Cody Regional Health as the facility
- Ability to manage multiple task simultaneously
- Demonstrates skills in problem solving, analytical and critical thinking, prioritization, negotiation, conflict resolution, proactive decision making.
- Designs process improvement initiatives to improve overall functions within the Transfer Center.
- Ensures Quality Reviews to include documentation, telephone call recordings, and general staff interaction with customers are conducted and maintained
- Concurrently investigates and troubleshoots service gaps and process issues, and helps bring issues to resolution in a timely manner.
- Ensures quality and performance metrics are maintained at all times within department functions
- Maintain a professional appearance of the approved uniform and dress code in accordance to the CRH-EMS Uniform Policy.
- Serves as a personal and professional role model and mentor for staff
- Provides information and assistance to patients and visitors and interacts with all patients and personnel
- Greets patients and visitors in a friendly and courteous manner. Presents a positive image while directing patients, visitors and staff to appropriate areas.
- Monitors security cameras and initiates security procedures based on current policies in Policy Tech
- Make contact with regional facilities daily to update CRH receiving status
- Receive and dispatch EMS transfers promptly both internally and externally
- Receives request from internal departments for assistance from EMS and dispatches personnel accordingly (Security/EMS)
- Receives and organizes inter-facility transfers for EMS
- Assist in community education/service activities.
- Perform other duties as assigned or requested.