Senior ML Engineering Manager, Conversational AI

Dropbox

  • Seattle, WA San Francisco, CA
  • Permanent
  • Full-time
  • 6 hours ago
Role DescriptionThe Dropbox team is growing, and we're looking for an engineering manager to support this growth. In this role, you'll lead a team of engineers to build one of Dropbox's newest AI offerings, Dash. Our team culture rewards a bias for action, engineering partnership in defining the product, and discipline in how we develop. You'll thrive in our team if you love chasing impact, working through ambiguity, and creating a culture of innovation. Dash is one of the fastest growing products at Dropbox and we need an extraordinary leader to scale the great work we are already doing and to diversify our efforts to continue to grow the business.Our Engineering Career Framework is and describes what's expected for our engineers at each of our career levels. Check out our blog post on this topic and more .Responsibilities
  • Lead and develop a high-performing team of engineers, fostering individual ownership, and driving impactful outcomes.
  • Shape and advance the future of Dash, driving product monetization and revenue generation for Dropbox.
  • Utilize data and insights to make informed decisions that significantly impact the company.
  • Foster operational excellence, streamline processes, and eliminate redundancies to ensure team agility.
  • Cultivate a collaborative culture within the team that embodies Dropbox's values.
  • Provide strategic direction and proactively anticipate scaling challenges through long-term planning.
  • Define team's OKRs and manage the executions.
  • Work closely with business partners and peer teams for project priorities and requirements
  • Manages system's operational health, including on-call duties and connections with external gateway partners.
  • Define the growth paths and opportunities for team members.
Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying.Requirements
  • MS degree or PhD in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience
  • 10+ years of software engineering experience, with at least 5+ years in direct management roles.
  • Proficient in the latest advancements in ML, NLP, LLM, and GenAI.
  • Drive and ability to move forward in spite of ambiguity with a bias for action.
  • Proven expertise in the application of ML techniques to address practical challenges in real-world scenarios, spanning AI Agents, Chatbots, Search, or Information Retrieval domains.
  • Strong emphasis on using data-driven insights to guide decision-making processes, including A/B testing and experimentation.
  • Proven track record of setting visionary goals and delivering iterative progress.
  • Exceptional analytical capabilities to optimize solutions in complex and dynamic environments.
  • Ability to mentor and guide team members to maximize their impact.
Preferred QualificationsExperience building 0→1 ML consumer facing products is a huge plus: an ideal candidate has done 0→1 products at large (dropbox-level) scaleCompensationUS Zone 1$261,800-$354,200 USDUS Zone 2$235,600-$318,800 USDUS Zone 3$209,400-$283,400 USDThe range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change.Please note, OTE are for sales roles only.Salary/OTE is just one component of Dropbox's total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range.Dropbox uses the zip code of an employee's remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows:
  • US Zone 1: San Francisco metro, New York City metro, or Seattle metro
  • US Zone 2: California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Illinois (Chicago metro), Indiana (Chicago metro), Maryland, Massachusetts, Michigan (Chicago metro), New Hampshire, New Jersey (outside NYC metro), New York (outside NYC metro), Oregon, Pennsylvania (D.C. metro), Pennsylvania (outside NYC or DC metro), Texas (Austin metro) Virginia (DC metro), Washington (outside Seattle metro), Washington DC metro, West Virginia (DC metro), Wisconsin (Chicago metro)
  • US Zone 3: All other US locations
Dropbox is a Virtual First company and is open to hiring candidates in all authorized locations.Company DescriptionDropbox isn't just a workplace-it's a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox-and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you're meant to be. Here, you can own your impact to make work more intuitive, joyful, and human-for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries-and yourself- Dropbox is ready for you.Team DescriptionThe Dropbox Engineering Team builds the technology that creates more enlightened ways of working for hundreds of millions of people. Every day, our platforms-including Dropbox Dash, Dropbox Sign, and our core sync engine-handle over a billion files for users worldwide, creating engineering challenges as great as the opportunity for impact. Our software engineering team uses a range of technologies to solve interesting problems, including Python, React, Node.js, JavaScript, MongoDB, PostgreSQL, and Android development. We think like a startup but build for an enterprise, exploring new possibilities that transform how people work. If you're excited about turning complex technical challenges into intuitive solutions at scale, join our Engineering team. Areas of work include Machine Learning Engineers, Infrastructure Engineer, Product SWE Frontend and Backend, Mobile Software Engineers (iOS and Android), Engineering Manager, Data Engineer, Software Development Engineer in Test, Security Engineering, Site Reliability Engineer, Technical Program Managers, Network Engineer, Datacenter Engineer, Technical Supply Chain Manager and more.BenefitsDropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:
  • Competitive medical, dental, and vision coverage
  • 401(k) plan with a generous company match and immediate vesting
  • Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh
  • Income Protection Plans: Life and disability insurance
  • Business Travel Protection: Travel medical and accident insurance
  • Perks Allowance to be used on what matters most to you, whether that's wellness, learning and development, food and groceries, and much more
  • Parental benefits including: Parental Leave, Child and Adult Care, Day Care FSA, Fertility Benefits, Adoption and Surrogacy Support, and Lactation Support
  • Access to over 10,000 global co-working spaces through
, making it easy to book flexible workspaces for collaboration or individual work * Quarterly Cell phone and internet allowance
  • Mental health and wellness benefits
  • Disability and neurodivergence support benefits
Additional benefit details are available upon request.Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. See our .Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.

Dropbox