As a Business Analyst, you will play a pivotal role in shaping the future of car dealership operations and ecosystem. You'll analyze existing dealership software ecosystems, identify gaps and inefficiencies, and propose transformation strategies that lead to tangible improvements in revenue generation, cost reduction, and operational efficiency.ResponsibilitiesConduct in-depth analysis of leading dealership software platforms (aka dealership management systems - DMS)Benchmark features, workflows, integrations, user experienceCollaborate with clients to understand business goals, pain points, and operational bottlenecksPropose transformation ideas with clear business cases-quantifying revenue uplift, cost savings, or efficiency gainsDevelop future-state process maps, solution concepts, and ROI modelsTranslate business needs into user stories, and acceptance criteriaWork closely with product managers and engineers to shape product roadmapsSupport client presentations, product demos, and feedback sessionsDefine KPIs and success metrics for transformation initiativesMonitor post-implementation impact and continuously refine strategiesQualificationsExperience as a Business Analyst in SaaS, automotive retail, or enterprise softwareStrong familiarity with dealership software platforms (CDK, Cox Automotive, Reynolds & Reynolds)Proven track record of identifying and delivering transformation initiatives with measurable business outcomesExcellent analytical, communication, and stakeholder management skillsExperience with Agile methodologies and tools like JIRA, Confluence, or similarBachelor's degree in Business, Engineering, or related field (MBA is a plus)