Cloud Systems Engineer

NICE Systems

  • Atlanta, GA
  • Permanent
  • Full-time
  • 1 month ago
NICE is looking for a Cloud Systems Engineer to join our IT Infrastructure team. This role is responsible for performing system administrative functions such as patch management, trouble-shooting hardware, application and OS issues, and deploying customer environments using Windows Server and Linux in a highly secure service provider environment.The ideal candidate for this position will have 4-6 years of relevant work experience, preferably in a fast paced, dynamic environment. Additional requirements include:
  • Familiar with ITIL Framework
  • Stage and deploy Windows OS images on servers
  • Perform routine system patching and general administration on Windows and Linux servers
  • Provide Level 3 technical support for systems related issues
  • Provide Level 1 technical support for security related issues
  • Familiarity with Systems Management software especially BigFix
  • Maintain currency with an IT asset management system
  • Active Directory administration
  • Solid understanding of networking concepts and fundamentals
  • Develop and maintain system documentation
  • Participate in a 24 x 7 on-call rotation schedule
  • Ability to work flexible schedule:
  • Periodic nights and/or weekends
  • Ability to lift 70+ pounds in the data center (Installing and maintaining equipment)
Required Skills / ExperienceStrong Knowledge of the Following Technologies:
  • BS/BA in computer science or information systems
  • Minimum 4 years system administration experience in a Windows server environment
  • Knowledge of scripting with Windows Power Shell or other current scripting languages
  • Familiar with TCP/IP network fundamentals and common protocols such as FTP, SSH, SMTP, HTTP, HTTPS
  • Experience with various systems management, monitoring, diagnostic, and troubleshooting tools
  • Excellent technical problem solving skills combined with strong customer service attitude
  • Ability to work with development and operations teams to achieve desired results on common projects
  • Good understanding of computer systems characteristics, features, and integration capabilities.
  • Proven analytical and problem-solving abilities
  • Self-motivated individual who can work independently and as a team player, willing to share knowledge and train coworkers
  • Ability to balance multiple priorities and projects
  • Excellent interpersonal skills
  • Excellent attention to detail
  • Ability to communicate clearly and effectively, both verbally and in writing, in order to discuss/document technical information
  • Certification in vendor or industry technologies, e.g. Microsoft, Linux, etc
  • Ability to handle urgent interruptions with poise and professionalism
Desired Skills / ExperienceStrong Knowledge of the Following Technologies:
  • Organized and detail oriented with excellent time management skills
  • Highly motivated individual with a sense of urgency and ownership
  • Hands on experience working in a data center environment
  • Virtualization Experience a plus especially VMware
  • Experience working in a Security compliant environment (e.g. PCI/SOX/HiTrust/ISO)

NICE Systems