Cloud Systems Engineer
NICE Systems
- Atlanta, GA
- Permanent
- Full-time
- Familiar with ITIL Framework
- Stage and deploy Windows OS images on servers
- Perform routine system patching and general administration on Windows and Linux servers
- Provide Level 3 technical support for systems related issues
- Provide Level 1 technical support for security related issues
- Familiarity with Systems Management software especially BigFix
- Maintain currency with an IT asset management system
- Active Directory administration
- Solid understanding of networking concepts and fundamentals
- Develop and maintain system documentation
- Participate in a 24 x 7 on-call rotation schedule
- Ability to work flexible schedule:
- Periodic nights and/or weekends
- Ability to lift 70+ pounds in the data center (Installing and maintaining equipment)
- BS/BA in computer science or information systems
- Minimum 4 years system administration experience in a Windows server environment
- Knowledge of scripting with Windows Power Shell or other current scripting languages
- Familiar with TCP/IP network fundamentals and common protocols such as FTP, SSH, SMTP, HTTP, HTTPS
- Experience with various systems management, monitoring, diagnostic, and troubleshooting tools
- Excellent technical problem solving skills combined with strong customer service attitude
- Ability to work with development and operations teams to achieve desired results on common projects
- Good understanding of computer systems characteristics, features, and integration capabilities.
- Proven analytical and problem-solving abilities
- Self-motivated individual who can work independently and as a team player, willing to share knowledge and train coworkers
- Ability to balance multiple priorities and projects
- Excellent interpersonal skills
- Excellent attention to detail
- Ability to communicate clearly and effectively, both verbally and in writing, in order to discuss/document technical information
- Certification in vendor or industry technologies, e.g. Microsoft, Linux, etc
- Ability to handle urgent interruptions with poise and professionalism
- Organized and detail oriented with excellent time management skills
- Highly motivated individual with a sense of urgency and ownership
- Hands on experience working in a data center environment
- Virtualization Experience a plus especially VMware
- Experience working in a Security compliant environment (e.g. PCI/SOX/HiTrust/ISO)