Customer Quality Program Manager
- Burlington, WA
- $110,000-125,000 per year
- Permanent
- Full-time
? Compensation: $120,000 – $125,000 base salary
? Relocation Support: Yes – company offers a generous lump sum to help you relocate with ease!Are you ready to take your quality and program management career to the next level—and make a real impact in clean energy? We're partnered with a rapidly scaling solar technology company that’s building out a brand-new business division, and they’re looking for a Quality Manager to join their leadership team.This is a high-impact role where you’ll shape quality strategy, lead a cross-functional team, drive continuous improvement, and support operations at both the Washington and South Carolina facilities. You’ll be a key figure in ensuring the consistent quality and reliability of a cutting-edge solar product line—at a time when the company is entering an exciting growth phase.? Why This Role Rocks:? Strategic Leadership – Lead the quality function for a new product line in a company on the rise. Your leadership will directly impact long-term success.? Relocation Support – Moving? We’ve got you covered. The company offers a generous lump sum relocation package to make your transition smooth.? Travel & Influence – Support both the Washington and South Carolina facilities, giving you multi-site visibility and influence across operations.? Big-Picture Impact – Work with groundbreaking solar technology that’s helping to reshape the future of renewable energy.? Excellent Benefits – Enjoy a competitive salary, strong benefits, and the satisfaction of working in a mission-driven organization.?? What You’ll Do:Lead the Quality Department for the Washington facility and support quality efforts at the South Carolina location.Establish and enforce quality systems, procedures, and standards aligned with ISO, customer requirements, and company goals.Drive continuous improvement initiatives across production, engineering, and supplier quality.Lead and manage internal and external audits, including customer audits and regulatory compliance.Oversee non-conformance investigations, root cause analyses, and CAPA implementation to ensure long-term issue resolution.Collaborate with Program Managers and cross-functional teams to align product quality with development timelines and commercial goals.Manage quality documentation and reporting, including KPIs, metrics, and customer-facing quality reports.Build strong relationships with key customers and serve as the technical quality liaison for escalated issues and strategic accounts.Provide training and mentorship to quality engineers and technicians, developing a high-performing team.? What We’re Looking For:Bachelor’s Degree in Engineering, Quality Management, or a related technical field.5+ years of experience in quality management or senior quality engineering, preferably in a manufacturing or high-tech environment.Proven leadership experience managing quality systems, teams, and cross-functional projects.Certified Auditor (ISO 9001 or equivalent) – RequiredSix Sigma Certification (Green or Black Belt preferred)Strong understanding of root cause analysis, statistical process control, FMEA, and CAPA frameworks.Excellent communication and interpersonal skills, especially in customer-facing and cross-functional settings.Willingness to travel periodically to support the South Carolina manufacturing facility (~20-30%