Desktop Support Technician - Enon, OH

Kinettix Inc.

  • Enon, OH
  • Permanent
  • Full-time
  • 13 days ago
  • Apply easily
Job Title: 1099 Independent ContractorContract Length: 2-3 MonthsLocations: Enon, OH and Irving, TXTechnical Skills:
  • Troubleshooting and support experience with Windows Client and Outlook Client issues
  • General knowledge of email systems, specifically Office 365 Exchange Online
  • Troubleshooting skills for client connectivity, networking, and security
  • Proficient problem solver with excellent listening skills
  • Comfortable working as part of a team
Customer Service Skills:
  • Shows respect and empathy to end users
  • Proficient problem solver with the ability to anticipate end-user needs
  • Manages time effectively and works collaboratively in a team setting
Additional Requirements:
  • Contract duration should span over 2 months.
  • Client will designate 1 point of contact in Enon and 1 in Irving for escalation purposes.
  • End users will include both onsite and shipping individuals, with an estimated 50/50 split.
  • Contractor will assist users with receiving and return instructions.
  • Specific setup requirements include:
  • Enon, OH: 550 on-premise devices, 140 Surface 7-11 autopilot setup,
  • Irving Texas: 350 Surface 7-11 autopilot setup. and 900 HP 640 G10 autopilot setup.
  • Setup times for each device:
  • Hands-on time: 20 minutes.
  • Unattended time for Carbon Black sync: 3-4 hours.
Resource Estimates:
  • Enon, OH: 2 resources for 5 weeks, averaging 30 devices per day.
  • Irving, TX: 2 resources for 8 weeks, averaging 30 devices per day.

Kinettix Inc.