ServiceNow Technical Lead/Solutions Architect

Ingram Micro

  • Irvine, CA
  • $107,500-182,800 per year
  • Permanent
  • Full-time
  • 21 days ago
Accelerate your career. Join the organization that's driving the world's technology and shape the future.Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more atCome join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!This position is located in our Irvine, CA, Buffalo, NY, or Mississauga, Canada office with opportunity to be on a hybrid schedule and a few days remote per week.We are seeking a highly experienced ServiceNow Technical Lead / Solutions Architect to drive the architecture, design, and implementation of enterprise-grade ServiceNow solutions. The ideal candidate will bring deep technical expertise in the ServiceNow platform—both as a user, developer, and architect—while also demonstrating the ability to understand business requirements and translate them into scalable, integrated solutions that deliver measurable outcomes.This is a hands-on technical leadership role responsible for the design integrity, scalability, and extensibility of ServiceNow solutions, including CMDB, ITSM, ITOM, SecOps, and Service Graph, in coordination with other enterprise systems like monitoring/alerting, security platforms, and CI/CD pipelines.Your role:
  • Serve as the technical authority and solution owner for the ServiceNow platform, guiding architectural decisions and implementation strategies across modules.
  • Translate complex business needs into comprehensive technical solutions using the full breadth of ServiceNow capabilities and its integration potential with other enterprise tools.
  • Design and oversee implementation of a cloud-aware, application-aware CMDB and Service Graph architecture, ensuring alignment with CSDM and business service models.
  • Review and approve/reject or direct technical solutions proposed or implemented by external vendors, ensuring alignment with enterprise architecture standards and best practices.
  • Provide technical leadership across ServiceNow initiatives, including new feature development, upgrades, and operational support.
  • Collaborate closely with stakeholders across ITSM, ITOM, Security, DevOps, SRE and Engineering to build end-to-end service workflows and automation.
  • Define and enforce ServiceNow development standards, reusable components, and governance practices.
  • Lead performance optimization, capacity planning, and platform reliability engineering for ServiceNow.
  • Support compliance, security, and audit readiness of the platform through robust technical design and process alignment.
What you bring to the role:
  • 10+ years of experience in enterprise IT, with 7+ years of ServiceNow architecture, administration, and development.
  • Proven experience leading and implementing complex ServiceNow modules including ITSM, ITOM, CMDB, Service Graph, SecOps, and Custom App Development.
  • Expert understanding of ServiceNow data models, CSDM, CMDB relationships, and Discovery/Service Mapping.
  • Demonstrated experience integrating ServiceNow with tools such as:
  • Monitoring & alerting systems (e.g., Datadog, Dynatrace, Splunk)
  • CI/CD pipelines (e.g., Bitbucket, Jenkins, Azure DevOps, GitHub Actions)
  • Security tools (e.g., CrowdStrike, Qualys, Tenable)
  • Ability to design solutions that span ServiceNow and broader enterprise ecosystems.
  • Strong experience overseeing or working with external vendors and managed services partners.
  • Deep understanding of enterprise ITIL/ITSM best practices and how they are operationalized through ServiceNow.
  • Experience with Scoped Applications, Flow Designer, Scripted REST APIs, UI Policies, Business Rules, Transform Maps, etc.
  • Effective communicator who can bridge business and technical teams, strong written and verbal communication skills.
  • ServiceNow certifications strongly preferred:
  • Certified System Administrator (CSA)
  • Certified Implementation Specialist (CIS) – ITSM, ITOM, CMDB, etc.
  • Certified Application Developer (CAD)
  • Certified Technical Architect (CTA) or strong experience equivalent
Preferred qualifications:
  • Experience implementing automated governance, CMDB accuracy, and lifecycle management.
  • Prior work on ServiceNow enterprise integrations at a Fortune 500 scale.
  • Knowledge of cloud-native services (AWS, GCP, Azure) and Kubernetes-based infrastructure.
  • Familiarity with Agile/DevOps delivery methods and SAFe frameworks.
#LI-SK1#HybridThe typical base pay range for this role across the U.S. is USD $107,500.00 - $182,800.00 per year.The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro