Caesars Rewards Supervisor - Swing Shift (Harrah's Joliet)
- Joliet, IL
- $45,000 per year
- Permanent
- Full-time
- Provides assistance to customers in a friendly and efficient manner.
- Handle customer complaints and Caesars Rewards Reports.
- Sends out all daily reports.
- Take action to correct any deficiencies in department standards as identified.
- Resolves customer complaints regarding Caesars Rewards services and takes action to resolve complaints.
- Investigate issues pertaining to poor service and make recommendations to improve service.
- Communicates family-style service standards to staff and trains staff to perform to standards.
- Holds staff accountable for achieving standards.
- Coaches, retrains, administers discipline, and assists with annual performance appraisals.
- Reviews and approves recorded time worked in accordance with schedules.
- Assists with interviews for new staff. Assists with scheduling of shift.
- Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
- Maintains excellent working relationships with both the Direct Marketing Team and the Casino Marketing Team.
- Creates Caesars Rewards schedules.
- Ensures that all team members are fully informed, understand, and are able to effectively execute all marketing promotions.
- Ensures that the marketing and Caesars Rewards teams work together as a cohesive unit that is fully engaged and committed to exceeding our guests expectations.
- Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same.
- Adheres to all regulatory, company and department policies and procedures.
- Communicates with Marketing Manager any issues with guests or within Caesars Rewards.
- Completes all other duties as assigned.
- Two (2) years of previous marketing experience preferred. One (1) year of previous supervisory experience preferred.
- High school diploma required, some college preferred.
- Must have a proven track record of personally providing excellent customer service.
- Must be able to organize and maintain a wide variety on a supervisory, administrative, and guest service level.
- Must have an understanding of the Caesars Rewards Program and the ability to analyze customer tracking.
- Computer literate with software systems to include Word, Excel, and Access, preferred.
- Have demonstrated ability to take initiative, be detail-oriented, and self-motivated.
- Must be able to maneuver to all assigned areas of the casino.
- Must be able to work in a fast-paced environment involving constant internal customer contact.
- Must be able to lift up to 20 lbs. and carry objects weighing up to 10 lbs.
- Must be able to work in areas containing high noise levels, bright lights, and dust.
- Position requires 80% standing, 10% sitting, and 10% walking.
- Must be able to respond to speech, visual and aural cues.
- $45,000 Annually
- Employment Type - Full Time
- Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being
- Life and Disability Insurance to provide financial security in unexpected situations
- 401(k) retirement plan to help you save for the future.
- Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
- Education Assistance program to support your professional development and continuous learning
- Exclusive Team Member Discounts as a recognition of your valuable contribution to the team