Member Service Representative 1

Our Community Credit Union

  • Shelton, WA
  • Permanent
  • Full-time
  • 28 days ago
  • Apply easily
Join OURCU: Now Hiring a Member Service Representative I in Shelton, WAAt OURCU, we believe in People Helping People. We're more than a credit union- we're a trusted partner in our members' financial lives, built on care, accuracy, choice, and solutions.We're seeking a Member Service Representative I who thrives in a team, brings a positive attitude every day, and finds real satisfaction helping both members and coworkers succeed.What You'll Do:As a Member Service Representative, you'll handle daily transactions while providing clear, helpful guidance on our products and services. Your focus will be on delivering reliable support and ensuring every member has a positive and efficient experience.How you'll make an impact:
  • Process transactions: deposits, withdrawals, loan payments, cash advances, cashier's checks-efficiently and accurately
  • Keep things balanced: maintain your cash drawer and resolve discrepancies promptly
  • Support member needs: update accounts, respond to questions, and provide informed guidance
  • Deliver outstanding service: create a welcoming, respectful environment for every member
  • Keep operations smooth: assist with drive-up and night-drop services, maintain a secure workspace, and support your team
  • Promote financial wellness: listen carefully to member goals and recommend helpful products or services
You'll succeed if you are:
  • Friendly, positive, and professional
  • Dependable with strong attention to detail
  • Able to think critically and multitask calmly in a fast-paced environment
  • Focused on listening first, then finding the right solution
  • A team player who steps up to help wherever needed
Required skills and experience:
  • Previous cash-handling and customer service experience (strongly preferred)
  • High school diploma or GED required
  • Strong communication skills and a team-oriented attitude
  • Comfortable using basic office technology (Microsoft Suite, adding machines, cash counters)
  • Able to stand for long periods and occasionally lift up to 30 lbs
  • Bilingual a plus!
Why Join OURCU?At OURCU, people come first. We build long-term relationships with our members and support one another along the way. Our people-first culture means you'll have the tools, training, and encouragement to thrive.We offer:
  • Medical, dental, and vision insurance
  • Employer-paid life and long-term disability insurance
  • 401(k) plan with generous OURCU contributions
  • Paid Time Off: vacation, sick leave, and 12 paid holidays annually
  • Professional development: Tuition assistance and career growth support
  • Additional perks, including:
  • Free Employee Assistance Program (EAP)
  • Gym reimbursement to support your physical health
  • Discounted VISA rates and enhanced checking accounts
  • Opportunities to engage through a variety of employee-led committees
  • A people-first culture rooted in trust, collaboration, and community service
LocationThis is a full-time, in-person role based at our Mountain View branch in Shelton, WA.Ready to Make a Difference?If you're ready to grow your career supporting local families and businesses, we encourage you to apply. Join a team that values your reliability, celebrates your contributions, and serves the community with heart and integrity.OURCU- Serving members with heart, integrity, and local pride!OURCU is an Equal Opportunity Employer.As part of our employment process we require a criminal background check and credit check.Job Posted by ApplicantPro

Our Community Credit Union