Customer Service Account Manager
Atkore
- Harvey, IL
- Permanent
- Full-time
- Handle all aspects of customer service, including entering, tracking, and invoicing orders and releasing material for shipment.
- Heavy communication (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner
- Communicate and coordinate with cross functional departments such as demand planning, pricing, traffic, quality, and accounts receivable to improve on time delivery.
- Manage Regional Territory and agent standard processes to improve the customer experience.
- Bachelor’s degree preferred with at least 5 years of experience in a sales or customer facing role
- Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point)
- Experience with AS400, JD Edwards, CRM software, preferably Salesforce.com is a plus
- Excellent oral and written communication skills
- Ability to work independently and/or with little supervision in a team environment
- Proven ability to build strong relationships with customers
- Strong problem-solving skills
- Complete Atkore’s onboarding and immersion program.
- Gain an understanding of how your role ties into Atkore’s mission and strategic plan.
- Participate in a Kaizen with a cross functional team to drive process improvement.
- Perform basic order inquiry, entry, and order follow-up activities.
- Handle an assigned territory independently from PO receipt to invoicing.
- Work towards meeting or exceeding the departments daily KPI metrics.
- Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.
- Conduct monthly agent pulse calls to ensure engagement and alignment with standard work procedures.
- Manage multiple territories within a region while minimizing freight expenditures.
- Drive innovation within your role by streamlining processes to drive efficiencies in customer service.
- Identify ways to strengthen the team’s commitment to Atkore’s core values of Accountability, Teamwork, Integrity, Respect and Excellence.