Customer Solutions Specialist
- Bethlehem, PA
- Permanent
- Full-time
Customer Solutions Specialist
Location: Bethlehem, PALinde Gas & Equipment Inc. is seeking a Customer Solutions Specialist to join our team located in Bethlehem, PA (Hybrid Role).The Customer Solutions Specialist is responsible for performing customer service activities in a call center environment with the objective to create a better overall customer experience. Customer Solutions Specialists receive and handle all incoming customer inquiries; taking complete ownership of issue(s) until the customer's goal and/or need is achieved.What we offer you!
- Competitive pay
- Comprehensive benefit plan (medical, dental, vision and more)
- 401(k) Retirement Savings Plan
- Paid time off (vacation, holidays, PTO)
- Employee Discount Programs
- Career growth opportunities
- Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.
- Processes sales orders and order changes and confirms shipment/delivery dates and cancellations.
- Provide specialty gas/supplies sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team.
- Uses business software systems to retrieve customer information, verify inventory levels and process orders.
- Verifies customer credit status and completes necessary paperwork to issue credits or debits.
- Provides quotes and assistance to sales force and management within set parameters.
- Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines.
- Provides customers with informational materials such as sales brochures, marketing flyers, etc.
- Responsible for phone inquiries for service calls and part orders.
- Builds and maintains effective working relationships with all internal Linde customers.
- Performs at a high level to meet call center performance metrics.
- Outsources products and goods from internal and external locations.
- Other duties as assigned.
- High School Diploma required, college or equivalent experience preferred
- Minimum of 2 – 4 years of customer service or in store sales experience required
- Prior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas) preferred
- Hands on experience in Specialty Gas/Hydrocarbon industries, required
- Strong computer skills and ability to multi-task in multiple computer applications required
- Excellent verbal and written communications skills
- Proficiency in computer systems and computers applications
- Strong verbal and written communication skills
- Demonstrated ability to work independently and be self-motivated
- Ability to work flexible hours
- Office/remote hybrid role is available 90 days after completion of new hire training with manager approval under Linde’s current guidelines.