Food Service Manager

• Ensuring all stations are set up and ready for events

• Supporting the recruitment and training of team members in our standards and procedures

• Supervising operations during the event and troubleshooting where needed

• Working with colleagues to continuously improve operational performance

• Proactively engaging in processes for loss prevention

• Working primarily in the concessions department, this role will also support the premium department as needed

• Completing point of sale updates and regular maintenance checks

• Ensuring the timely implementation and communication of promotions

• Managing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure

• Working in partnership with other departments to ensure accurate completion of the requisition process

• Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations

• Managing gratis sheet process to ensure accurate tracking of any comped items

• Ensuring compliance with all Payment Card Information rules

• Implementing concessions production sheet to ensure accurate production and minimal wastage

• Conducting progressive coaching with team members

• Completion of monthly beverage wastage report

• Regular equipment maintenance, e.g. beer line cleaning

• Re-stocking of concessions and bars to maximize event readiness

• Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed

• Completion and processing of alcohol incident logs to identify recurring issues or trends

• Supporting recruitment activities for team members and NFP’s

• Holding pre-shift meetings to set the tone for events

• Managing location "Keys to the Future" activities to develop future leaders

• Support team member orientation training to ensure all hourly team members

• NPO Group management and communication

• Overseeing service standards during events to ensure a high level of the guest experience

• Ensuring accurate end of month inventory completion

• Managing product transfers and requisition sheets to accurately track products during events

• Managing and resolving guest complaints

• Managing team member incidents/accidents and following all required reporting procedures

• Completing a monthly department safety inspection

• Monthly safety training conducted for team members

• Managing team member scheduling in line with demand forecasts

• Verifying payroll, entering gratuities

• Subcontractor communications - ensuring all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc.

• Completing events walks of the building

• Supporting other properties and departments as demanded by the business

• Other duties/responsibilities as assigned Job Requirements

• 2+ years of experience in a food and beverage operational position

• Bachelor’s degree in hospitality management is preferred

• High level of computer literacy

• Passion for hospitality, food, and retail

• Excellent interpersonal and stakeholder management skills

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

Compass Group