Retail Sales Associate / Customer Service
- Rancho Cucamonga, CA
- Permanent
- Part-time
- Elements Massage is looking for a Retail Sales Associate / Customer Service Associate to create an exceptional customer service experience for all the clients every time they enter the studio.
- Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan
- Following our proven sales process to enroll clients into the Elements Wellness Program
- Being the first and final face of hospitality, whether on the phone or in the studio
- Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
- Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world
- Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
- The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
- The right candidate can turn every incident of client criticism to a story of great customer service.
- Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
- Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
- Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
- Driven to create the best work environment for the employees and the best experiences for the client.