Social Service/Admissions Clerk

• Resident and family support:

• Conduct resident assessments to identify needs and develop individualized care plans.
• Provide emotional support for residents and their families coping with illness, stress, and transitioning into care.
• Offer guidance on financial assistance options, including Medicare and Medicaid.
• Plan and coordinate discharge, including referrals for external services and equipment.
• Assist Admissions Director with resident admissions as needed
• Program and administrative support:

• Assist in the development and evaluation of social service programs, policies, and procedures.
• Collaborate with administration, nursing, and other departments to ensure coordinated resident care.
• Maintain accurate and confidential social service records, including progress notes.
• Assist in budget development for the social services department.
• Community and resource coordination:

• Arrange and schedule ancillary patient services, such as optometry, podiatry, and dentistry.
• Connect residents with community health, welfare, and social agencies for additional resources.
• Assist with arranging transportation for off-site medical appointments.
• Compliance and training:

• Participate in orientation and in-service training programs for staff.
• Report any suspected or known instances of fraud or unauthorized disclosure of protected health information.

• High school diploma or equivalent is required.
• Associate or bachelor's degree is preferred.
• Prior experience in a healthcare or social service setting is preferred.
• Demonstrated ability to read, analyze, and interpret documents such as policies and reports.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
• Strong organizational skills and the ability to manage documentation effectively.
• A compassionate and patient-centered approach to care.

• Must be able to sit, stand, walk, talk, read, and hear as regularly required.
• Requires frequent use of standard office equipment (computer, phone, etc.).
• Must be able to occasionally lift and/or move up to 25 pounds.
• The role may require assisting in resident evacuation during emergencies.

PACS Group