Bilingual Communications Coordinator

• Greet and assist all visitors, clients, vendors, and team members in a courteous and professional manner.
• Maintain a clean, organized, and welcoming reception and lobby area.
• Manage conference room bookings, office supply inventory, and other front desk logistics.

• Receive and route all incoming calls, texts, emails, and physical mail to the correct departments.
• Track and follow up on inquiries to ensure resolution and communication loop closure.

• Monitor company social media platforms (e.g., Facebook, Instagram, Google, Yelp) for messages, comments, and reviews.
• Respond professionally and timely to questions, comments, and concerns.
• Flag issues or complaints for escalation to the appropriate internal teams.
• Collaborate with Marketing & Communications on tone, messaging, and approved responses.

• Perform clerical tasks such as data entry, scanning, document filing, and appointment scheduling.
• Assist with outbound messaging, resident notices, or campaign communication as needed.
• Support cross-functional teams by helping route internal communication and organizing basic reports or logs.

• Accept, sort, and distribute incoming packages and mail.
• Manage outgoing mail and coordinate courier pickups.

• Use multi-line phone systems, visitor management tools, Microsoft Office Suite, Google Workspace, and social media tools.
• Log interactions and relevant notes in internal systems (e.g., CRM or ticketing platform).

• Issue visitor badges, maintain sign-in logs, and follow building access protocols.
• Report suspicious activity and help maintain a safe workplace environment.

• High school diploma or equivalent required.
• Associate’s or bachelor’s degree in business administration, communications, or related field preferred.

• 1–3 years in an administrative, customer service, or receptionist role.
• Bilingual (Spanish/English) required.
• Experience responding to public inquiries on social media or customer review platforms preferred.
• Familiarity with the real estate, multifamily, or property management industry is a plus.

• Clear, professional, and empathetic communication style—both written and verbal.
• Comfortable handling conversations across phone, email, in-person, and digital/social platforms.
• Highly organized with strong attention to detail and follow-through.
• Discretion with sensitive or confidential information.
• Self-starter with the ability to multitask and adapt to shifting priorities.

• Competitive salary based on experience and qualifications.
• Health, dental, and vision insurance.
• Paid time off (PTO) and paid holidays.
• 401(k) retirement savings plan with company match.
• Opportunities for training and growth within the organization.

• 8–10-hour shift

Reedy & Company