Account Operations Specialist II (Manheim)

Cox Enterprises

  • Lakeland, FL
  • $19.57-29.38 per hour
  • Permanent
  • Full-time
  • 8 days ago
Company Cox Automotive - USAJob Family Group Vehicle OperationsJob Profile Account Operations Specialist IIManagement Level Individual ContributorFlexible Work Option No remote option; must work at a specified Cox locationTravel % NoWork Shift DayCompensation Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description
  • Review, enter, and update condition report information in the computer system as needed in coordination with the Inspection team. Pull and print electronic condition reports. Provide customer with copies as necessary.
  • In coordination with Account Representative, specialty team members, and account specific procedures enter sale run process including run order, scheduling, notice to customer account, etc.
  • Manage relationships with accounts, maintaining effective communications and ensuring customer requirements are met.
  • Coordinate the daily operation of Specialty operations, including the completion of quality RV and Boats repair prior to sale and directing the work of the specialty operations team.
  • Coordinate the work of specialty employees by determining work procedures, expediting the workflow, assigning duties and examining work for accuracy and conformance to policies and procedures.
  • Perform data entry of required information in the AS 400 system of (VIN) Vehicle Identification Number (where applicable) and other descriptive information for all specialty units.
  • Respond to customer inquiries relating to specialty units. Provide quality service and assist in resolving problems.
  • Establish customer unit files in the computer system. Update unit files on a continuous basis with standardized abbreviations to assure that unit location, condition, special announcements and other activities relative to the unit are properly recorded.
  • Seek floor price information from Account Representative and enter it into computer system.
  • Provide administrative/clerical support to specialty team as needed.
  • Assist department with coordination and execution of sale day activities.
  • Assist with digital photos of Specialty units on auction lots as needed. Upload photos from the camera to the computer software program.
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
  • Perform other duties as assigned by management.
Qualifications:
  • High School Diploma or equivalent required.
  • 1 - 3 years of experience in the boat and RV industry or auction business preferred.
  • Strong communication and interaction skills required.
  • Good computer and software knowledge.
  • Good organizational and time management skills required.
  • Ability to multi-task effectively and efficiently.
  • Ability to sit or stand for long periods of time.
  • Ability to view and read computer screen throughout workday.
  • Ability to perform repetitive data entry tasks, manual dexterity.
  • Ability to walk long distances.
  • Regularly required to stand, walk, reach, talk and hear.
  • Frequently required to stoop, kneel, crouch, bend, squat and climb.
  • Ability to lift 1-15 pounds.
  • Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.
  • Valid driver's license and good driving record required.
Ability to drive vehicles with standard and automatic transmission.Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Cox Enterprises