Do you have a passion for helping people? Are you interested in a position that allows you to positively impact the lives of fellow Nebraskan's every day? The Department of Health and Human Services (DHHS) is seeking individuals that pride themselves in their ability to provide excellent customer service, work well within a team environment, and strive to exceed productivity goals!
At the DHHS, we are committed to “helping people live better lives.” Every day we work to improve the quality of life for all Nebraskans and their families, including helping our vulnerable customers access critical services such as transportation, child care assistance, or keeping the heat on.
**THIS TEMPORARY POSITION IS DUE TO LAST 10 MONTHS FROM DATE OF HIRE. **
LOCATION: Omaha State Office Building, 1313 Farnam Street Omaha, NE
SCHEDULE: Mon-Fri; 9:30 AM - 6:30 PM
Examples of Work
As a Temporary Eligibility Operations Trainee, you will spend your first 6 months as a learner in the field of social services work. As a trainee, you will participate in 6-8 weeks of paid classroom training to prepare you for work with the DHHS, adults, and families. Once complete with classroom and on the job training you will be promoted to a Temporary Eligibility Operations Worker and receive a pay increase up to $16.798
This position is essential in providing Nebraskan's access to programs and assistance. On a day-to-day basis you will be reviewing applications for assistance and determining eligibility, which may include interaction via telephone in order to collect, verify, or update financial and demographic information. This will require accessing computer databases to document information with extreme accuracy. In this position, your work will be evaluated by productivity goals to ensure Nebraskan's are being served in a timely and efficient manner.
This location is a call center environment, you will use call center computers and software, telephones including automated call distribution and voice mail systems, in addition to the above job duties.
Qualifications / Requirements
REQUIREMENTS: Experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services OR 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR a combination of education and experience in any of the above areas.
PREFERRED: Call Center Experience or demonstrated experience in a customer contact setting; demonstrated computer experience, MS Excel, MS Word; Outlook, database experience a plus; phone based customer service.
OTHER: Mandatory attendance during initial 8 week classroom training. Valid driver's license or the ability to provide independent authorized transportation.
Knowledge, Skills and Abilities
Knowledge of: the principles and practices of social work; the techniques of individual and group interaction; sociological conditions that influence human behavior.
Skill in: interviewing customers to collect and elicit essential information, gain rapport and assess customer needs; keyboarding.
Ability to: learn and apply agency and professional practices, procedures, policies, principles and philosophies; protect confidential information; organize and manage own work flow; interact with customers from a variety of socio/economic, cultural and educational backgrounds; apply problem solving techniques to a variety of different circumstances; assess customer needs to provide services and economic assistance; review and evaluate information in relation to general guidelines and specific criteria; write clear and non-judgmental narratives, requests, explanatory letters, technical reports and other materials; select appropriate information from application material and eligibility guidelines; perform computer entry; provide excellent customer services while quickly navigating through computer screens; work in a fast paced environment; prioritize and multi-task while maintaining accuracy; consistently meet deadlines.
Temporary employees must meet certain eligibility rules to take advantage of health benefits.
Nebraska State Government