Manager, Service Lifecycle Management, Parts - Jerome Ave
- Chattanooga, TN
- Permanent
- Full-time
At Astec, we believe in the power of connection and the importance of building long-lasting
relationships with our employees, customers, and the communities we call home. With a team
more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and
provide opportunities for career development to help you grow along with the business. We offer
programs that support physical safety, as well as benefits and resources to enhance total health
and wellbeing, so you can be your best at work and at home.
Our equipment is used to build the roads and infrastructure that connects us to each other and
to the goods and services we use. We are an industry leader known for delivering innovative
solutions that create value for our customers. As our industry evolves, we are using new
technology and data like never before.
We’re looking for creative problem solvers to build the future with us. Connect with us today and
build your career at Astec.LOCATION:4101 Jerome AveABOUT THE POSITION
The Manager of Service Lifecycle Management (SLM) plays a crucial leadership role in
guaranteeing precision, dependability, and strategic utilization of data within the Parts
organization. This comprehensive position involves overseeing data management, market
intelligence, life cycle management, ownership of data/information in the Information technology
infrastructure library (ITIL), and continuous improvement. Leading a cross-functional team, the
role involves collaboration with analysts, data scientists, and strategists to harness data-driven
insights and execute the SLM strategy, thereby influencing the company's market position and
enhancing the overall customer experience.Responsibilities:Support the development of the Strategy and drive the execution of the strategy and softwarefor managing the maintenance and repair of products and maximizing the profit opportunitiesfrom these activities.1. Strategy and Planning:
- Execute the strategic vision for service lifecycle management to align with
- Collaborate with senior leadership to define objectives and priorities.
- Develop and implement robust data management processes to ensure the integrity
- Assist in the data clean, validation, and standardization.
- Conduct detailed data segmentation.
- Translate market insights into actionable strategies, ensuring alignment with
- Collaborate with cross-functional teams to integrate market intelligence into product
- Lead the design and transition of new services, ensuring alignment with business
- Oversee the implementation of effective testing, training, and deployment processes.
- Collaborate with teams across the organization, including data engineering, product
- Establish and maintain robust processes for monitoring and managing services in the
- Ensure that service levels, performance, and customer satisfaction targets are
- Drive a culture of continuous service improvement through regular assessments,
- Implement initiatives to enhance the quality and efficiency of services.
- Establish and maintain governance structures for service lifecycle management.
- Ensure compliance with relevant standards, regulations, and internal policies.
- Define and track key performance indicators (KPIs) related to service performance.
- Prepare and present regular reports to senior management on service lifecycle
- Evaluate, select, and implement technology solutions that support service lifecycle
- Stay informed about industry best practices and emerging technologies in service
- Bachelor’s degree in business, Data Science, Marketing, Engineering or a related field.
- Proven experience in market analysis, data management and data cleansing as part of
- Proven experience in service lifecycle management or a related field.
- Strong analytical skills and proficiency in data analysis tools and techniques.
- Excellent communication and presentation skills.
- Demonstrated leadership experience, with the ability to lead and motivate a cross-functional team.
- In-depth knowledge of industry trends, market research methodologies, and competitive
- Proficiency in relevant tools and software for data analysis and reporting.
- Strong strategic thinking and planning skills.
- Excellent communication and interpersonal skills for effective collaboration.
- In-depth knowledge of service management frameworks, such as ITIL.
- Experience with service monitoring tools, incident management systems, and other
- Ability to analyze data and make informed decisions to optimize service performance.
- Continuous devotion to meeting the needs of our customers
- Honesty and integrity in all aspects of business
- Respect for all individuals
- Preserving entrepreneurial spirit and innovation
- Safety, quality and productivity as means to ensure success
control responsibilities are verbally communicated to the incumbent and periodic feedback is
provided as it relates to the performance of these internal control responsibilities.WORK ENVIRONMENT:
Office/Travel
While performing the duties of this job, the employee is regularly exposed to risk of injury in an
office environment and occasionally a manufacturing shop plant environment. Duties include a
typical office setting including extensive computer work, sitting or standing. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.