Customer Service Representative - State Farm Agent Team Member

State Farm

  • Fort Morgan, CO
  • $31,000-42,000 per year
  • Permanent
  • Full-time
  • 14 hours ago
Benefits:
  • Competitive salary
  • Health insurance
  • Paid time off
  • Training & development
  • Dental insurance
  • Vision insurance
ROLE DESCRIPTION:As a Customer Service Representative with our office, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.RESPONSIBILITIES:
  • General reception for walk-in customers & inbound calls
  • Data entry and general use of computer software programs consistent with job description
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
  • Colorado Insurance Producer Licenses: Property/Casualty/Life/Health
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
  • Able to work effectively in a team setting and use resources to reach solutions for customers
BENEFITS:
  • Hourly pay
  • Growth potential/Opportunity for advancement within my office
  • Paid time off & national holidays (vacation and personal/sick days)
  • Health benefits
  • Valuable career-building experience

State Farm