Branch Service Manager

• Responsible for the management for specified service area.
• Ensures generation of revenue and profit consistent with assigned objectives, guidelines and pricing policies.
• Maintains efficient workflow by holding direct reports accountable for the quality and efficiency of their work
• Provide next level customer support and problem resolution.
• Facilities resolution of issues concerning pricing, installation and performance of equipment by interacting and communication with the sales and administrative departments.
• Reviews timeliness, accuracy and completeness of technician invoices and car expense reports and timecards.
• Ensures appropriate staffing.
• Ensures adequate inventory of supplies and machine parts.

• 3-5 years related work experience as a Technical Manager, preferably in the managed print services or digital solutions industry.
• Certified in A+, network+ or equivalent training required

• Understanding of Workflow, Security, Cost Accounting and MPS solutions.
• Outstanding customer relation skills
• Working knowledge of computer systems such as Microsoft, Apple and common network problems
• Must have experience updating, maintaining and analyzing spreadsheets
• Must have reliable transportation and a valid driver’s license.
• Position requires use of personal car which is eligible for vehicle maintenance compensation program.
• Must be able to travel locally on a daily basis to various customer sites
• Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
• Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.
• Must work well with customers and exhibit professional appearance and demeanor at all times

Konica Minolta