As an Executive Support Engineer at Meta, you will play a critical role in providing technical and operational support to our executive population, including C-suite and board of directors. This is an exciting opportunity to work alongside industry leaders and contribute to the development of cutting-edge technology solutions.Executive Support Engineer ResponsibilitiesProactively identify, plan, and execute projects aimed at enhancing executive support operations and improving customer experienceManage crisis escalations accurately by collaborating with cross-functional partners to resolve complex issuesEngage with partners across the industry to enhance the user experience of third-party applications for Meta's executive populationDrive the strategy and lead the creation and maintenance of various types of documentation related to executive support operationsLead strategic tooling and automation initiatives that significantly benefit Meta's customers and the Enterprise Engineering organizationShowcase an understanding of VR/AR/MR hardware and AI technologies to support VIP demos and product teamsTrain and mentor fellow team members across Enterprise Solutions (ES), to enhance their skills and knowledge, encourage continuous improvement, and help them reach their full potentialTravel globally up to 25% of the year to support various executive events and residencesParticipate in a global on-call rotation, requiring flexibility and availability during evenings and weekendsInfluence strategy and implementation of best practices within and outside of your immediate teamMinimum QualificationsBachelor's Degree or an equivalent of 9+ years of IT support experienceDirect experience supporting executivesDemonstrated experience in defining and executing technical roadmaps or strategiesProven track record of leading and successfully delivering large-scale, complex technical projects with significant organizational impactExpert-level knowledge of enterprise IT architecture, network infrastructure, security principles, and cloud environmentsAbility to drive innovation and lead the adoption of cutting-edge technologies within a large organizationExceptional leadership skills, including the ability to mentor, guide, and influence technical professionalsBusiness acumen and understanding of executive-level needs and prioritiesHistory of identifying systemic issues to determine root cause in the context of complex support casesDemonstrated interpersonal skillsExperience influencing senior leadership and cross-functional stakeholders on complex technical decisionsExperience assessing and mitigating security threatsKnowledge of security protocols and best practices, such as encryption, firewalls, and access controlsPreferred QualificationsProficiency in coding languages such as PowerShell and scriptingDemonstrated project management skills, ability to create and manage project plans, timelines, and budgetsDemonstrated experience in Video Conferencing technologiesExpertise in crisis management while effectively collaborating with multiple teamsProficient administration of various SaaS applicationsPrior experience with VR/AR/MR hardware, preferably Meta's product suiteExperience with Vendor Services and Vendor ManagementExperience monitoring and maintaining Service Level KPIsFor those who live in or expect to work from California if hired for this position, please click for additional information.About MetaMeta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.177 000 $US/year to 238 000 $US/year + bonus + equity + benefitsIndividual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about at Meta.Equal Employment OpportunityMeta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice .Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the .Apply for this jobTake the first step toward a rewarding career at Meta.APPLY NOWFind your roleExplore jobs that match your skills and experience. Search by technology, team or location to find an opening that's right for you.CareersFollow usCareer programsTeamsWorking at MetaMy accountAbout usEqual Employment OpportunityMeta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice .Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. 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