Director of Corporate Quality Assurance

• Lead and mentor a team of site-based Quality Managers and their staff across multiple factory locations.
• Develop and implement a unified corporate quality management system (QMS) aligned with ISO 9001, or other relevant quality management system standards.
• Participate in the annual Strategic Deployment process. Execute action plans and countermeasures to achieve cascaded strategic initiatives.
• Establish and monitor key quality metrics (KPIs) across all sites; drive accountability and performance improvement.
• Effectively communicate QA team objectives and performance to the Cleaver-Brooks management team.
• Coach site quality leaders to be effective managers of both day-to-day and strategic improvement projects.
• Collaborate with operations, sales, engineering, and customer care teams to resolve quality issues and implement preventive measures.
• Lead internal and external audits; ensure compliance with regulatory and customer-specific requirements.
• Standardize quality processes, documentation, and reporting across all locations.
• Champion a culture of customer focus, quality assurance, and continuous improvement, throughout the organization.
• Provide coaching, training, and professional development to your team
• Serve as the primary point of contact for major customer quality concerns and escalations.
• Work with Strategic Sourcing to insure quality of all purchased parts.
• Must have ability to travel - generally by air and utilization of a rental car - regularly, in conducting position responsibilities. Includes ability to handle luggage and attaché’ cases, etc. normal to business travel of varying length duration.

• 10+ years of progressive experience in quality management within industrial or manufacturing environments.
• Proven leadership experience managing multi-site quality teams.
• Customer-focused with strong service orientation
• Strong knowledge of ISO 9001 / IATF 16949, ASME Boiler and Pressure Vessel Code, Six Sigma, Lean Manufacturing, and root cause analysis.
• Excellent communication, analytical, and problem-solving skills.
• Proficient in MS Word, Excel, Power Point and the Internet
• Ability to travel regularly to factory locations on the East Coast (Canada, US, Mexico).

• Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE), Six Sigma Black Belt, Certified Lead Auditor.

• Plant Quality Assurance Managers

• Microsoft Office, CRM (Salesforce preferred), and ERP (IFS Preferred)
• Advanced understanding and ability to apply root cause analysis techniques
• Ability to create and implement a quality management system across remotes sites where there is little common practice. This requires strategic thinking to design then implement systems where only general principles of quality management exist.
• Self-starter with strong communication skills
• Working financial knowledge and an understanding of P&L
• Process oriented Team Builder

• As required to support the essential duties. Travel by automobile and plane required 30%+. East Coast (Multi-site oversight)

• Supply base, Cleaver-Brooks representatives, Cleaver-Brooks end customers, third party certification auditors.

• Limited manual dexterity required. Work requires infrequent physical effort.

• Work is mostly performed in a normal office setting with minimal exposure to health or safety hazards, and with substantial time spent working on a computer. Requires sufficient hand, arm, and finger dexterity to operate computer keyboard and other office equipment.
• Exposure to manufacturing areas which may require the use of personal protective equipment such as protective shoes, hard hats, safety glasses with side shields and mandatory hearing protection.
• Exposure to industrial manufacturing environments.
• Communicate (hearing and speech) with individuals in person and by phone
• Maintain a minimum of 8 hours worked/day, 5 days/week

Cleaver-Brooks