Application Support Analyst
HomeServe
- Norwalk, CT
- $61,875-90,750 per year
- Permanent
- Full-time
- Identifies, prioritizes, documents, resolves, and communicates technical and operational issues related to internal, custom-built software applications as well as 3rd party services
- Works collaboratively with individuals across the organization to troubleshoot and resolve application issues
- Possess strong customer service orientation in order to maintain high client satisfaction through successful and timely resolution of technical and operational problems
- Estimates issue resolution times through both independent analysis as well as collaboration with other team members
- Improves the overall quality and completeness of existing application documentation and support procedures
- Experience with call center software, financial operations, accounting, legal or professional services industries, and object-oriented programming are a plus
- Participate in team meetings and contributes suggestions and solutions to increase cooperation and effectiveness
- Actively seek and apply knowledge gained from colleagues and outside resources and share that knowledge with others
- Develop and maintain subject matter expertise for the team/department
- Bachelor’s degree in Computer Science or related field required
- Not required but highly desirable Finance or Accounting background
- Proficient technical knowledge of MS-Windows, MS Office, IE, relational database concepts and quality assurance
- Strong time management and organization skills as role requires ability to dig into and document details, shift with changing business needs, and adapt to new systems and ways of working
- Excellent problem-solving skills with the willingness to seek out multiple solutions to technical and operational problems and challenges
- A desire to increase knowledge and learn new skills and technologies quickly and efficiently
- Demonstrated track record of improving efficiency and quality of technical operations
- Excellent troubleshooting and quality assurance skills
- Excellent interpersonal and communication skills
- Office Employee: Work is performed primarily in office 5 days a week during a work week. The noise level in the work environment is usually moderate to low in office settings.
- Competitive compensation
- Career development and advancement opportunities
- Casual attire throughout the week
- Friendly, open and team oriented work atmosphere
- Excellent benefits including generous medical, vision, dental and life & disability insurance
- 401(k) plan with a company match
- Opportunity to buy HomeServe stock with a company match
- Eligibility to enroll in up to two HomeServe coverage plans paid for by the company
#LI-Onsite