Receptionist

• Greet and welcome residents, guests, and visitors with a warm and professional demeanor.
• Assist residents with a variety of requests, including transportation arrangements, dining reservations, event bookings, and other personal services.
• Coordinate with local service providers to arrange services for residents such as dry cleaning, housekeeping, and maintenance.
• Provide information and recommendations about local attractions, services, and amenities.
• Answer and direct incoming calls promptly and professionally, taking messages as necessary.
• Manage front desk operations, ensuring the area is neat, organized, and welcoming.
• Maintain and update resident and visitor logs, ensuring accurate and up-to-date records.
• Handle inquiries and provide accurate information about the community, including services, events, and policies.
• Assist with the coordination and communication of resident activities and events.
• Support residents with minor administrative tasks such as scheduling appointments and making copies.
• Manage incoming and outgoing mail and packages, ensuring timely distribution to residents.
• Maintain inventory of office and concierge supplies, placing orders as needed.
• Assist with the preparation and distribution of resident newsletters and notices.

• Must be at least 18 years of age.
• Must pass State and Company criminal background/drug screens.
• Demonstrates effective time management skills.
• High school diploma or equivalent required
• Previous experience in a concierge, receptionist, or customer service role, preferably in a senior living or hospitality setting.
• Strong interpersonal and communication skills, with a friendly and professional demeanor.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Five Star Senior Living