Front Desk Agent

• Check guests into and out of the hotel in an accurate, speedy, and courteous manner.
• Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's check. Balances/verifies all monetary transactions in the appropriate accounts.
• Ensure that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
• Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
• Offer guest assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answer inquiries pertaining to hotel policies and services.
• Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.
• Ensure that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
• Property compiles, completes, and distributes reports to all management and relevant staff
• Reports any maintenance, security, or safety issues to the appropriate staff

• High School Diploma or GED Required
• Previous front desk experience highly preferred
• Prior experience using Windows based software including Microsoft Word, Excel, and Outlook high preferred
• Excellent organizational and prioritization skills
• Ability to work well and collaborate with others
• Excellent communication skills
• May be required to stand for an extended period of time
• Able to work a flexible schedule

United Brothers